Sales Coordinator

4 weeks ago

Charleston, United States Lexima Full time

Lexima Lodging is seeking an experienced, talented and results driven individual to fill the critical role of Sales Coordinator at the beautiful Moxy Charleston Downtown.

The Sales Coordinator is responsible for coordinating all group needs, as well as sales support whenever necessary. He/she is responsible for maintaining professional relationships with client contacts as well as customer service, correspondence, and communication. Revenue functions and duties may be assigned and required. Knowledge and implementation of excellent service philosophy and programs is required in dealings with clients, guests, and co-workers.

Responsibilities

  • Effectively listen to, understand, clarify and resolve the concerns and issues raised by clients, co-workers and guests.
  • Convey information and ideas clearly and effectively to clients, guests and co-workers.
  • Understand financial information and data, and basic arithmetic functions and report on as needed.
  • Promote teamwork and quality service through daily communication and coordination with all other departments.
  • Participate in weekly scheduled sales meetings.
  • Develop a good understanding of operations of the hotel, including food & beverage, front desk, reservations, housekeeping, maintenance and guest services.
  • Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
  • Respond to all individual / group inquiries in a timely manner.
  • Conduct site tours for potential clients / guests as needed.
  • Maintain a good working relationship with existing client base and explore ways to increase revenue from this base.
  • Actively solicit in-house guests for sales leads and referrals.
  • Assist in implementing special promotions relating to direct sales segments.
  • Handle all details for booking and executing group blocks, including resumes, confirmations, charges, and cut offs.
  • Manage room block reservations and cutoff dates.
  • Welcome group contact upon arrival and ensure guest satisfaction.
  • Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
  • Assist with the planning of Moxy's social calendar and social events.
  • Work with PR on social media content, collaborations, and releases.
  • Responsible for booking social events, birthday parties, and wedding events.
  • Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to presenting to client.
  • Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
  • Maintain current and organized client files.
  • Follow up on all requests in a 24-hour time frame.
  • Carry through all assigned tasks within approved timeline.
  • Develop trace system to regularly contact and maintain relationship with primary clients and in house guests.
  • Assist Director of Sales in producing letters, brochure packets and invitations.
  • Develop professional group proposals and contracts.
  • Produce group block invoices in a timely manner.
  • Maintain and update sales reports.
  • Perform any other duties as requested by the General Manager and/or Director of Sales.
Qualifications
  • Bachelor's degree preferred with an emphasis in Hotel Management, Hospitality
  • Must work well in stressful, high-pressure situations.
  • Must be a team player and lead by example.
  • Must have knowledge of and demonstrate excellent service philosophy and standards.
  • Previous experience in hospitality or other service-related field or industry.
  • Effective time management skills.
  • Must be able to work weekends as needed.
  • Must have a valid driver's license for the applicable state.
  • Must be fluent in English.


Lexima is an EEO employer - M/F/Vets/Disabled

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