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![Fairfield Inn Lincoln Airport](https://media.trabajo.org/img/noimg.jpg)
Full-Time Night Auditor
1 month ago
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. The Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Main shift hours will be 11 pm-7 am. Weekend availability is required.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms, especially our Bonvoy Members
- Please provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients' complaints in a timely and professional manner
- Please liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Understanding of how travel planning websites operate, like Expedia and CLC
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
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