Financial Navigator

3 months ago

Allentown, United States St. Luke's Hospital Full time


St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Financial Navigator is responsible for responding to all inquiries regarding costs of services and pricing issues from patients. The Financial Navigator reviews scheduled services flowing through the Pre-Encounter Center and notifies patients of liability and payment options. The Financial Navigator evaluates patients for participation in discount payment programs and serves as the liaison to ensure access to services in the St. Luke’s Health Network.

JOB DUTIES AND RESPONSIBILITIES:

  • Reviews Pre-Encounter Center scheduled cases for insurance coverage, calculating liability via organizational tools, contacting patients to provide financial information and educating patients on insurance coverage and out of pocket expenses for medical services.
  • Works with patients directly to ensure collection of fees prior to service, setting up payment plans when needed and identifying resources to mitigate liability when available-i.e.-Medical Assistance, Affordable Care Act, Cobra, Indigent programs, etc.
  • Identifies unique situations to provide patients additional assistance as needed, such as out of network insurance, uncovered services, discounts, financial assistance, etc. Provide patient with opportunities to participate in pricing programs for out of pocket expenses to ensure payment of services.
  • Responds to inbound calls with inquiries about St. Luke’s charges, pricing for procedures, from both self-pay and insured patients, and follows protocols established to resolve patient issues to allow for uninterrupted service within the St. Luke’s Health Network.
  • Evaluates patients for St. Luke’s Financial Assistance program by utilizing Search America and referring patient to the medical assistance vendor as appropriate for evaluation and completion of applications.
  • Works with clinical resources to evaluate medical necessity and urgency when evaluating timing of services and alternatives.
  • Responds to patient calls that have received bills and are unable to meet financial obligations, and reviews patient accounts regularly to determine if patients may require assistance with financial planning or access to financial assistance programs.
  • Stays current on the latest insurance developments and participates in ongoing continuing education and training.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting up to eight (8) hours at a time. Consistent use of hands and fingers for typing, telephones, data entry, etc. Occasional twisting and turning. Uses upper extremities to lift and carry up to 15 pounds. Stoops, bends and reaches above shoulder level to retrieve files. Hearing as it relates to normal conversation. Seeing as it relates to general vision

EDUCATION:

High School Diploma. Continued education in a related field preferred.

TRAINING AND EXPERIENCE:

Previous experience working in a health care setting with knowledge of health insurance and benefits.

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's

St. Luke's University Health Network is an Equal Opportunity Employer.

  • Financial Support Specialist

    2 weeks ago

    Allentown, Pennsylvania, United States St. Luke's Hospital Full time

    St. Luke's Hospital Financial Support Specialist Job DescriptionThe Financial Support Specialist at St. Luke's Hospital plays a crucial role in guiding patients through their financial inquiries related to healthcare services. This position entails analyzing scheduled treatments, clarifying financial responsibilities, and identifying suitable payment...

  • Accountant

    5 days ago

    Allentown, United States United Tax Solutions Full time

    Job DescriptionJob DescriptionAt United Tax Solutions, we take pride in being a comprehensive accounting firm that excels in providing a full range of services, including bookkeeping, payroll management, and corporate as well as personal tax compliance. In addition to our core accounting offerings, we extend our expertise to encompass insurance and real...

  • Accountant

    2 weeks ago

    Allentown, United States United Tax Solutions Full time $60,000 - $65,000

    Job DescriptionJob DescriptionAt United Tax Solutions, we take pride in being a comprehensive accounting firm that excels in providing a full range of services, including bookkeeping, payroll management, and corporate as well as personal tax compliance. In addition to our core accounting offerings, we extend our expertise to encompass insurance and real...

  • Critical Care Travel Nurse

    1 week ago

    Allentown, Pennsylvania, United States NationWide Therapy Group Full time

    Position Overview:NationWide Therapy Group is currently in search of a skilled Intensive Care Unit Registered Nurse for a rewarding Travel Nursing opportunity.Work Schedule:3x12 hour night shiftsCompensation:Competitive weekly payAbout NationWide Therapy Group:NationWide Therapy Group stands as a premier provider of healthcare staffing solutions across the...

  • Critical Care Travel Nurse

    2 weeks ago

    Allentown, Pennsylvania, United States NationWide Therapy Group Full time

    Position Overview:NationWide Therapy Group is in search of a skilled Intensive Care Unit Registered Nurse for a rewarding Travel Nursing opportunity.Work Schedule:3x12 hour night shiftsCompensation:Competitive weekly payAbout NationWide Therapy Group:NationWide Therapy Group stands as a premier provider of healthcare staffing solutions across the United...

  • Patient Support Specialist with Sign-On Incentive

    1 week ago

    Allentown, Pennsylvania, United States St. Lukes Health Network Full time

    Position Overview:The Patient Support Specialist is a vital role within our organization, dedicated to addressing patient inquiries and concerns related to billing for hospital and physician services. This position plays a crucial part in ensuring a seamless experience for our patients as they navigate their financial responsibilities.Key...

  • Mortgage Loan Officer

    4 months ago

    Allentown, United States Unreal Gigs Full time

    Are you ready to transform lives and make dreams come true? Join us as a Mortgage Loan Officer and be a part of a team that's dedicated to helping people achieve their homeownership dreams. If you're passionate about making a real difference and want to be a part of an innovative, dynamic, and fun company, we want to hear from you! Why You'll Love Working...

  • Traveling Healthcare Professional

    2 days ago

    Allentown, Pennsylvania, United States Host Healthcare Full time

    Job Opportunity: Host Healthcare is an award-winning travel healthcare company with an immediate opening for a Registered Nurse - Rehab in a dynamic healthcare setting.About Us: As a leading provider of travel healthcare services, we offer a unique blend of flexibility, support, and opportunities for growth. Our team of experienced recruiters and travel...

  • Customer Service Representative

    2 days ago

    Allentown, Pennsylvania, United States PeopleShare Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at PeopleShare. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesContracting and Verification: Contract...

  • Traveling Healthcare Professional

    2 days ago

    Allentown, Pennsylvania, United States Host Healthcare Full time

    Job Opportunity: Host Healthcare is an award-winning travel healthcare company with an immediate opening for a Registered Nurse - Rehab in a dynamic healthcare setting.About Us: As a leading provider of travel healthcare services, we offer a unique blend of flexibility, support, and opportunities for growth. Our team of experienced recruiters and healthcare...

  • Global Client Services Director

    1 day ago

    Allentown, Pennsylvania, United States Thermo Fisher Scientific Inc. Full time

    Job Title: Head of Global Client Services, Clinical Ancillary ManagementAs a key member of the Thermo Fisher Scientific team, you will have the opportunity to lead and develop a world-class Client Services Project Management organization. Your role will involve delivering an exceptional customer experience for the Clinical Trials Division/Clinical Ancillary...

  • Customer Service Representative

    1 week ago

    Allentown, Pennsylvania, United States PeopleShare Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at PeopleShare. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesContracting and Verification: Contract...

  • Veterinarian - Full Time

    4 days ago

    Allentown, Pennsylvania, United States Lap of Love Full time

    About Lap of LoveLap of Love is a pioneering organization dedicated to providing compassionate and personalized end-of-life care for pets in the comfort of their own homes. Our mission is to support pets and their families during life's most challenging moments, helping them navigate the difficult decision of euthanasia with dignity and respect.Job SummaryWe...

  • Employee Benefits Sales Executive

    3 weeks ago

    Allentown, United States Alera Group, Inc. Full time

    OverviewAlera Group Mid-Atlantic is seeking an Insurance Sales Producer to join the Employee Benefits team.Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through...

  • Commercial Sales Executive

    3 weeks ago

    Allentown, United States Alera Group, Inc. Full time

    Overview:Alera Group Mid-Atlantic is seeking an Insurance Sales Producer to join the Property and Casualty team.Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through...

  • Customer Service Representative

    2 weeks ago

    Allentown, United States PeopleShare Full time

    ** Customer Service representatives need in the Lehigh Valley ** PeopleShare is looking for experienced, friendly and eager to learn customer service representatives in the Lehigh Valley. Bilingual in English/Spanish is required. You will be communicating with customers all day to help with Medicaid along with medical assistant programs. Hit the ground...

  • Constrained Master Production Planner

    6 days ago

    Allentown, Pennsylvania, United States Sharp Services Full time

    Job SummaryThe Master Production Planner at Sharp Services is responsible for utilizing advanced planning systems to create and maintain a constrained Master Production Plan (MPP) while managing the appropriate planning horizon for all assigned Finished Goods and Work In Progress production requirements. This role coordinates and communicates the MPP with...

  • CGA - Allentown (Easton) - Caregiver

    1 month ago

    Allentown, United States Modivcare Full time

    Competitive Pay Rates up to $15 per hour(Rates vary with experience, case difficulty, hours/week an employee commits to work, and travel)Invest in yourself and become a Caregiver TODAY!If you enjoy working with people, caring for and talking with them, learning from their stories, and seeing them smile, this is the job of a LIFETIME. You’ll grow, advance,...

  • CGA - Allentown - Caregiver

    1 month ago

    Allentown, United States Modivcare Full time

    Competitive Pay Rates up to $15 per hour(Rates vary with experience, case difficulty, hours/week an employee commits to work, and travel)Invest in yourself and become a Caregiver TODAY!If you enjoy working with people, caring for and talking with them, learning from their stories, and seeing them smile, this is the job of a LIFETIME. You’ll grow, advance,...

  • Senior Production Planner

    2 weeks ago

    Allentown, Pennsylvania, United States Sharp Services Full time

    POSITION OVERVIEW The Senior Production Planner plays a crucial role in leveraging QAD and Preactor to establish and uphold a constrained Master Production Plan (MPP). This position is essential for managing the planning horizon for all designated Finished Goods and Work In Progress production needs. The planner will coordinate and communicate the MPP...