Current jobs related to Product Support Engineer II - San Francisco - Linux Foundation
-
San Francisco, California, United States SUPPORT PARENTSGISP Full timeAbout the RoleWe are seeking a highly skilled Senior Machine Learning Engineer to join our Community Support team at SUPPORT PARENTSGISP. As a key member of our team, you will be responsible for developing and enhancing machine learning models to drive exceptional service experiences for our community of millions of guests and hosts.Key...
-
Electrical Engineer II
5 hours ago
San Francisco, California, United States AMS Group, Inc. Full timeElectrical Engineer II Job DescriptionThe AMS Group, Inc. is seeking an experienced Electrical Engineer II to join our Engineering Team. This is a key role that involves overseeing the technical aspects of key company projects.Key Responsibilities:Create detailed electrical and mechanical drawings, schematic diagrams, and bills of materials for assemblies...
-
Product Leadership
2 weeks ago
San Francisco, California, United States The Support Network Full timeAbout The Support NetworkWe are a pioneering team of health tech innovators who have collectively secured substantial funding from prominent technology investors, including 8VC, Founders Fund, General Catalyst, Softbank, and many others. As a leadership team, we have built and held pivotal roles at three behavioral health unicorns.Our mission is to dissolve...
-
Engineer II
1 month ago
San Francisco, United States Willdan Full timeThe future is now, Willdan is "Envisioning the Future" of clean energy and infrastructure as well as sustainability through our work with cities, buildings, and transportation. Willdan is a national leader in energy, engineering, and software consulting services. Since 1964, we have provided all aspects of municipal and infrastructure engineering, including...
-
San Francisco, California, United States SUPPORT PARENTSGISP Full timeAbout the RoleWe are seeking a highly skilled Strategic Technical Product Delivery Manager, Community Support AI to join our team at SUPPORT PARENTSGISP. As a key member of our organization, you will be responsible for leading the delivery of complex technical products and ensuring that our community support AI initiatives are successful.Key...
-
Production Support Engineer
1 week ago
San Francisco, California, United States Aircon Engineering Inc Full timeAbout Aircon Engineering Inc.We are a leading provider of innovative engineering solutions, dedicated to delivering exceptional customer experiences. Our team of experts is passionate about solving complex technical problems and driving business growth.Job SummaryWe are seeking a highly skilled Production Support Engineer to join our global engineering team....
-
Senior Product Manager
5 days ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksWe are a company that values innovation and customer-centricity. Our mission is to create a world-class product that meets the evolving needs of our customers.Job SummaryWe are seeking a Senior Product Manager to join our team. As a Senior Product Manager, you will be responsible for leading the development of our product roadmap,...
-
Energy Solutions Engineer II
3 weeks ago
San Francisco, California, United States Willdan Full timeCompany OverviewWilldan is at the forefront of innovation, dedicated to "Envisioning the Future" of clean energy, infrastructure, and sustainability. As a national leader in energy, engineering, and software consulting services, we have been instrumental in providing comprehensive municipal and infrastructure engineering solutions since 1964. Our expertise...
-
Lead Product Strategist
2 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative solutions in the transportation sector. Our commitment to fostering an inclusive and diverse workplace is paramount as we strive to connect individuals with transformative transportation options.We are seeking experienced product managers who possess...
-
Lead Product Strategist
3 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative product solutions. Our commitment begins with fostering a diverse, inclusive, and open workplace.We connect users with transformative products that redefine their experiences. We seek product managers who possess outstanding creative, strategic, and analytical...
-
Lead Product Strategist
2 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative solutions in the transportation sector. Our commitment lies in fostering a culture that is open, inclusive, and diverse.Role OverviewWe are in search of a Senior Product Manager who possesses outstanding creative, strategic, and analytical capabilities to...
-
Lead Product Strategist
3 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative solutions in the product landscape. Our commitment to fostering an inclusive and diverse workplace is at the core of our mission.We are in search of experienced product managers who possess exceptional creative, strategic, and analytical capabilities to propel...
-
Lead Product Strategist
3 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative transportation solutions. Our commitment to fostering an open, inclusive, and diverse workplace is at the core of our mission.We connect individuals to transformative transportation options, aiming to revolutionize how communities engage with mobility. We seek...
-
Lead Product Strategist
2 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative transportation solutions. Our commitment begins with fostering a community that values openness, inclusivity, and diversity.Role OverviewWe are in search of experienced product managers who possess outstanding creative, strategic, and analytical capabilities...
-
Reliability Engineer II
3 weeks ago
San Francisco, California, United States Abnormal Security Full timeJob OverviewAt Abnormal Security, we empower organizations of all sizes to combat cyber threats through our innovative cloud solutions. As we strive to enhance our offerings in highly regulated environments, we are seeking a dedicated **Site Reliability Engineer II** to play a crucial role in ensuring the scalability, reliability, and availability of our...
-
Quality Engineer II
3 months ago
San Francisco, United States The Ladders Full timeAs a Quality Engineer II, you will be a key member of the Quality Assurance team and responsible for supporting process and product performance quality indicators, quality management system effectiveness, design transfer and process validation activities with our CMOs, and manufacturing process improvements. Successful candidates will work well in a...
-
Optical Test Engineer II
2 days ago
San Francisco, California, United States Raytheon Full timeJob SummaryWe are seeking a highly skilled Optical Test Engineer II to join our team at Raytheon RTX. As a key member of our Test Equipment Engineering organization, you will be responsible for developing, integrating, testing, and maintaining optical test equipment for our production environment.Key ResponsibilitiesDevelop optical test requirements based on...
-
Business Intelligence Engineer II
2 months ago
San Francisco, United States IntePros Consulting Full timeBusiness Intelligence Engineer II IntePros is looking for a Business Intelligence Engineer to work 100% remotely for our Premier Client located in Seattle, WA. This is an exciting role that will work directly with an international music product team to look for scalable reporting solutions. Responsibilities: • Working with marketing, merchandising,...
-
Mechanical Engineer II
4 days ago
San Jose, California, United States CV Library Full timeJob Title: Mechanical Engineer IICV Library is seeking a highly skilled Mechanical Engineer II to join our team. As a Mechanical Engineer II, you will be responsible for designing, developing, and testing mechanical systems and products.Key Responsibilities:Design and develop mechanical systems and products, including test fixtures and equipmentConduct...
-
Software Engineer II
3 weeks ago
San Francisco, California, United States HashiCorp Full timeAbout Our TeamThe Platform Engineering group consists of Site Reliability Engineers and Software Engineers dedicated to the HCP Terraform hosted service. Our mission is to ensure that the foundational infrastructure, data repositories, and essential services of the platform are dependable, efficient, and resilient.We are in search of a Software Engineer II...
Product Support Engineer II
3 months ago
Company Description
The Linux Foundation is creating the greatest shared technology investment in history by enabling open source collaboration across companies, developers, and users. We are the organization of choice to build ecosystems that accelerate open technology development and commercial adoption.
Job Description
The Linux Foundation Support team is looking for an experienced Service Desk Support Engineer II to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer escalations via Jira Service Desk, troubleshooting and solving more complex issues, and triaging and escalating to the appropriate internal software engineering team. This role is customer facing and will include support requests from the open source project community along with internal employee customers, with a focus on process management, and helping us streamline request management.
Support open source community members, along with internal Linux Foundation clients, in various support queues as an escalation point for complex issues.
Work with Product Engineering and IT Teams to understand how to diagnose common issues and determine the difference between user errors and application issues which require developer evaluation and response.
Provide excellent support by taking ownership of requests to give quick resolutions in a warm, friendly manner
Create, maintain, and update documentation for various support issues and runbooks.
Analyze support queues to determine if there are any gaps in knowledge bases or request types and update as needed.
Regularly report on outstanding and in progress issues to support, product, and infrastructure teams.
US Pacific timezone preferred.
Qualifications
Excellent English communication skills, written and spoken
Bachelors degree in Computer Science related field or equivalent work experience
3+ years of relevant technical experience, preferably in highly secure, high availability environments
Exceptional collaboration in a remote team environment
Experience with Service Desks, Jira Service Management a plus
Experience with Confluence or other Wikis
Strong troubleshooting skills
Experience with troubleshooting Access Control Systems and login systems
Experience with AWS EC2, RDS, ELB, VPC, Lambda, API Gateway, DynamoDB, CloudWatch, and Container technologies
Experience with Serverless applications a bonus
Experience with Git on Github or GitLab
Basic Shell scripting experience (Bash, Python)
Understanding of DNS technologies and different record types
Experience working in a highly visible support role and with widely distributed teams
Experience with Infrastructure as Code, particularly Terraform or Puppet
Experience working with open source projects a plus
Additional Information
The Linux Foundation is a largely all-remote workforce that hires top-notch talent. We are as passionate about providing a flexible and supportive work culture as we are in Open Source Software. Collaboration is in our DNA, and we pride ourselves on being able to work closely together while not being tied to an office.
#J-18808-Ljbffr