FT Customer Service Leader

2 months ago

Florence, United States Food Lion Full time

Address:

USA-SC-Florence-350 N Cashua Drive Store Code:

Store 00830 Front End (7215667)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•

Smile

and

provide

prompt,

accurate

and

friendly

service

while

engaging

customers

to

create

a

positive shopping experience •

Greet each customer and uses his or her name whenever possible •

Avoid personal conversations with other associates when customers are present •

Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager •

Maintain knowledge of office

procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar •

Ensure work station and front end area of the store has a neat and clean presentation •

Maintains proper knowledge of all sales associate register functions and Front End accounting services •

Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner •

Ensure the MVP savings center KIOSK is filled with paper and properly working •

Performs the task of sales associate when scheduled or as needed per the surge plan guidelines •

Performs the task of the customer lead as needed

to ensure service standards are maintained •

Maintain alertness and calls for assistance when needed to service customers per service standards •

Is courteous and helpful to other associates •

Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code •

Adhere to all company guidelines, policies and standard practices •

Observe and correct all unsafe conditions that could cause associate or customer accidents •

Notify QA of any cleaning issues or maintenance required on front end •

Successfully complete computer based training (CBT) and training aid courses •

Perform all other duties as assigned

QUALIFICATIONS

•

High school graduate or equivalent preferred •

Effective communication and customer service skills •

Ability and willingness to learn multiple tasks and technical requirements of the job •

Ability to perform the technical requirements of cashier and service center •

Must meet minimum age requirements to perform specific job functions •

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•

Ability to use computers and other communication systems required to perform job functions •

Perform repetitive hand and arm motions •

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion •

Pull or push up to 75 lbs. on occasion •

Stand 100% of the time, frequently walking short distances •

Be

able

to

handle

a

variety

of

substances

associated

with

cleaning

and

packaging

materials,

fresh

fruits, vegetables, house plants/flowers and household cleaners •

Use

hands

to

frequently/continuously

handle

currency

(paper

and

coin)

as

well

as

operate

a

variety

of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator •

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level •

Meet established volume activity standards for the position •

Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time •

Have sufficient visual ability to check ID cards, checks, invoices and other written documents •

BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 351385_external_USA-SC-Florence #J-18808-Ljbffr

  • Customer Service Leader

    10 hours ago

    Florence, South Carolina, United States MAPCO Full time

    Job SummaryMAPCO is seeking a highly motivated and customer-focused Customer Service Leader to join our team. As a key member of our retail operations, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a clean and safe store environment.Key ResponsibilitiesMeet and exceed customer service standards,...

  • Customer Service Leader

    3 months ago

    Florence, United States MAPCO Full time

    Job DescriptionThe MAPCO team of more than 1,600 dedicated employees with a strong commitment to customer service delivers Convenience You Can TRUST® in 192 company-owned convenience and fuel retailing units. Operating in Tennessee, Alabama, Georgia, Arkansas, Kentucky and Mississippi, MAPCO stores offer a wide array of high quality products and services....

  • Shift Leader

    13 hours ago

    Florence, Kentucky, United States United Dairy Farmers Full time

    Job SummaryWe are seeking a highly skilled and motivated Shift Leader to join our team at United Dairy Farmers. As a Shift Leader, you will be responsible for ensuring the delivery of outstanding service to every customer, either personally or through other employees on duty during your shift.Key Responsibilities:Customer Service: Provide exceptional...

  • Customer Service Representative

    1 day ago

    Florence, South Carolina, United States Terminix Service, Inc. Full time

    About the RoleTerminix Service, Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our office team, you will be responsible for providing exceptional customer service to our clients and helping to drive business growth.Key ResponsibilitiesCustomer Service: Handle medium to high call...

  • Customer Service Representative

    3 months ago

    Florence, United States Automotive Service Products Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.Responsibilities:Handle customer inquiries and complaintsProvide information about our products and servicesTroubleshoot and resolve product issues and concernsDocument and...

  • PT Customer Service Leader

    2 months ago

    Florence, United States Food Lion Full time

    Address: USA-SC-Florence-3208 East Palmetto Street Store Code: Store 00927 Front End (7216849) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose To...

  • Customer Service Representative

    1 day ago

    Florence, South Carolina, United States TERMINIX SERVICE COMPANY INC Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. As a key member of our office team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and driving business growth through sales and account management.Key...

  • PT Customer Service Leader

    2 months ago

    Florence, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Customer Care Representative 1

    4 days ago

    Florence, United States Johnson Service Group Full time

    Job DescriptionJob DescriptionJob Description** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative to fill a one-year assignment in the West Mobile, AL area.This position may require some bending, lifting, climbing, prolonged sitting, prolonged...

  • Customer Service Representative

    6 days ago

    Florence, Kentucky, United States free-classifieds-usa Full time

    Position: Retail AssociateCompensation: $15.00 per hourCompany Overview:At free-classifieds-usa, we specialize in connecting job seekers with opportunities across various sectors. Our commitment to providing staffing solutions has made us a leader in the industry.Job Overview:We are currently seeking a dedicated Retail Associate to join our team. This role...

  • Customer Care Specialist

    3 months ago

    Florence, United States Terminix Service, Inc. Full time

    Job DescriptionJob DescriptionTerminix Service Inc has the opportunity to add a member to the office team for a full time Customer Care Specialist. All work in performed in the Florence Branch office.Apply for this job if:You're comfortable talking to people. You are not bothered by offering the services that your customers need to make their lives...

  • Sr. Associate Customer Service

    2 months ago

    Florence, South Carolina, United States Otis Elevator Company Full time

    Date Posted: Country:United States of AmericaLocation:OT541: TFP - Florence, SC 1500 Otis Way, Florence, SC, 29501 USAAbout OtisOtis Elevator Company is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen3Core elevators, energy-saving ReGenTM drives and NCE "green"...

  • Shift Leader

    3 months ago

    Florence, United States J&R Subs LLC Full time

    Job DescriptionJob DescriptionMUST have night shift (3-9:30PM) and weekend availability.We are looking for a Shift Leader (Part-time) to oversee operations and workers during scheduled shifts. The responsibilities include managing cash, resolving conflicts and checking equipment. Ultimately, you will ensure all aspects of your shift run smoothly and...

  • Team Leader

    2 weeks ago

    Florence, Kentucky, United States Baskin Robbins Full time

    **JOIN OUR BASKIN ROBBINS FAMILY****Compensation: $11-16 PER HOUR**~~ Immediate Hiring ~~ Excellent Benefits ~~ Competitive Pay **Position Overview**A Team Leader at Baskin Robbins plays a crucial role in assisting the Store Manager, Shift Supervisors, and the entire team. In the absence of the Store Manager, the Team Leader is expected to perform all...

  • Customer Service Representative

    3 days ago

    Florence, South Carolina, United States Associates Asset Recovery Full time

    **Job Summary**Associates Asset Recovery is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.**Responsibilities and Duties:**• Manage large volumes of customer inquiries and...

  • Customer Service Representative

    12 hours ago

    Florence, South Carolina, United States KJ's Market Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at KJ's Market. As a key member of our sales and cash handling team, you will be responsible for providing exceptional customer service, managing cash and sales-related activities, and ensuring the security of our cash office and...

  • Customer Service Representative

    3 weeks ago

    Florence, United States Mazak Full time

    Accountability: Provide aftermarket parts and accessories sales and support to customers. Scope and Responsibilities: Essential duties include, but are not limited to the following: Proactively attains a safe and healthy work environment for all employees. Obtain serial number and customer information to validate customer account and machine registration....

  • Customer Service Representative

    6 days ago

    Florence, Alabama, United States DICK'S SPORTING GOODS INC Full time

    We are seeking a highly motivated and customer-focused individual to join our team at DICK'S SPORTING GOODS INC as a Customer Service Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Interact with and...

  • Customer Service Ambassador

    28 minutes ago

    Florence, South Carolina, United States Benjamin Spencer - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Relationship Specialist. As a key member of our agency, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and promoting our insurance and financial services products.Key...

  • Customer Service Representative

    3 months ago

    Florence, United States Sun Technologies Full time

    Job Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of orders through both inbound and outbound calls Location : Florence,Kentucky **Job Description** **Customer Service Representative:** * As a healthcare customer service representative, you will be responsible for successfully managing large...