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Customer Service Leader
2 months ago
Job Summary
MAPCO is seeking a highly motivated and customer-focused Customer Service Leader to join our team. As a key member of our retail operations, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a clean and safe store environment.
Key Responsibilities
- Meet and exceed customer service standards, ensuring a positive shopping experience for all customers.
- Follow company cash control policies and procedures to minimize losses and ensure accurate transactions.
- Adhere to all laws and regulations regarding the sale of government-regulated products and services.
- Maintain a clean and safe store environment, adhering to company and health department safety guidelines.
- Stock and rotate products, including coolers and freezers, to ensure maximum visibility and freshness.
- Complete training activities and pass minimum job performance standards to ensure proficiency in all areas.
- Motivate sales associates to grow store sales and profitability through suggestive selling techniques.
- Assist the store manager in hiring, developing, and training other team members to meet company standards and guidelines.
Core Competencies
- Time Management: Prioritize tasks effectively, manage time efficiently, and meet deadlines.
- Action Oriented: Take initiative, work hard, and seize opportunities to drive results.
- Customer Focus: Put customers first, understand their needs, and deliver exceptional service.
- Determination: Pursue goals with energy, drive, and a strong work ethic.
Physical Demands
- Standing/Walking: 50%
- Lifting up to 40 pounds: 10%
- Bending: 10%
- Sitting: 10%
- Squatting/Stooping: 5%
- Climbing: 5%
- Reaching: 10%
Travel Requirements
- 0 overnight stays per year
Educational Qualifications and Experience
- Customer service experience desired
- Ability to perform multiple tasks at one time
- Read, understand, and speak English at an eighth-grade level
- Comprehend and perform basic math skills
- Understand, comprehend, and perform basic computer and point-of-sale skills
Equal Opportunity Employer
MAPCO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law.