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Customer Service Representative

2 months ago

Florence, South Carolina, United States Associates Asset Recovery Full time

**Job Summary**

Associates Asset Recovery is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities and Duties:**

• Manage large volumes of customer inquiries and resolve issues in a timely and professional manner.

• Generate new business opportunities and leads through proactive communication and relationship-building.

• Identify and assess customer needs to achieve satisfaction and build long-term relationships.

• Provide accurate and complete information to customers through various communication channels.

• Meet or exceed sales targets and customer service metrics.

• Handle customer complaints and provide solutions and alternatives within established timeframes.

• Maintain accurate records of customer interactions and process customer accounts.

• Follow established communication procedures, guidelines, and policies.

• Take the initiative to engage customers and provide exceptional service.

**Requirements:**

• Proven experience in customer support or client service.

• Track record of exceeding sales targets and customer service metrics.

• Strong phone handling skills and active listening.

• Familiarity with asset recovery systems and practices.

• Customer orientation and ability to adapt to different customer personalities.

• Excellent communication and presentation skills.

• Ability to multitask, prioritize, and manage time effectively.

• High school diploma or equivalent.