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End User Support Specialist
2 months ago
Axiom Technologies
is a Global IT Services partner supporting medium to large-scale enterprises.
Please visit our website for more information about what we do at www.axiomtechnologies.com.
Roles and Responsibilities:
Publish Floor Walk report with incident and service request details.
• Assist users in logging incidents and requests.
• Publish comms room and meeting room health check reports by updating recent photos of comms room devices and cabling in the
report.
• Ability to manage VIPs whenever required.
• Installs, fully configures and supports a range of operating systems and applications.
• Answers customers’ questions and resolves problems regarding the supported suite of applications.
• Assists in resolving various connectivity issues onsite.
• Coordinates schedules with team members to ensure coverage during business hours and for 24-hour On-call resolution.
• Must have experience in troubleshooting Video Conferencing units.
• Expertise in troubleshooting desktop issues.
• Manage the Comms Room.
• Telephony and Network port patching
• Ability to troubleshoot complex desktop issues.
• Provides hands and feet support for network, servers related faults.
• Provide support to IT-related issues for medical devices and equipment.
• Printer support and troubleshooting.
• Should be able to provide support for Client Specific application troubleshooting.
• Vendor Coordination and Logging calls with Vendor.
• Ability to manage new starter requests and induction.
• Perform Physical Asset Audit whenever required and responsible for reporting Assets reports on-site every month.
• Proactively do a check on user assets and comms room assets and ensure the Asset Management tool is up to date.
• Manage the queue and resolve the tickets within SLA.
• Responsible for sharing reports with Team Lead.
Must-Have:
NicView
Amazon Echo
Experience in the following technologies is a plus:
Caregiving Platform
evident Platform
Axis Device Manager
In-depth knowledge of:
Be able to attend escalations for the team.
Proactive floor walks on every site visit.
Should be available in traveling between multiple sites in a 30-mile radius of each other
Experience in the medical field is preferred but not compulsory
Have a car to travel to spoke sites
Willing to work in shifts roster (Morning, afternoon, and night shift).
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com
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