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IT Support Specialist
2 months ago
Job Title: IT Support Technician / Tier I Help Desk
Location: Frankfort, KY
Workplace Type: Hybrid (Tue-Thu Onsite)
Job Overview:
We are looking for a proficient IT Support Technician / Tier I Help Desk to enhance our operations. The successful candidate will possess solid general computing abilities, experience in enterprise-level IT assistance, expertise in asset management, and a strong understanding of service desk operations. Key responsibilities will include troubleshooting, managing hardware requests, and guiding users effectively.
Key Responsibilities:
- Deliver enterprise-level technical support and assistance.
- Troubleshoot and resolve hardware and software challenges.
- Perform light break/fix tasks to reduce user downtime.
- Address routine IT issues such as login difficulties, password resets, and basic navigation queries.
- Support staff and stakeholders in utilizing IT functionalities.
- Maintain accurate records of equipment and software inventory.
- Collaborate on the implementation of new technologies and solutions.
- Oversee hardware requests and inventory levels.
- Conduct audits and reconciliations of technology assets.
- Organize and manage data and asset records.
- Log and categorize support requests efficiently.
- Escalate complex issues to Tier II/III support as necessary.
- Provide daily reports and manage consumable supplies.
- Deliver courteous and professional customer service.
- Facilitate service desk support and manage incident resolution.
Qualifications:
- Strong general computing skills.
- Experience in enterprise IT support.
- Familiarity with troubleshooting hardware and software.
- Quick learner with software applications and databases.
- Effective written and verbal communication abilities.
- Excellent problem-solving skills and attention to detail.
- Strong analytical, time-management, and organizational capabilities.
- Ability to lift and carry heavy objects or work in challenging positions.
- Capacity to work independently as well as collaboratively.
Education and Experience:
- Preferred: Previous experience in IT support, asset management, or a related field.
Additional Requirements:
- Significant time spent using a computer.
- Availability for overtime as required.
About EEG: Eight Eleven Group (Brooksource) is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
