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Customer Support Representative
2 months ago
Position Summary
If you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you This position ensures customer satisfaction in both our parts and service departments.
Our Hobbs, NM location is currently seeking qualified, motivated candidates for a full time position.
Benefits
Low Deductible Medical/Dental/Vision
401K and Roth IRA Option Available
401K Match & Profit Share
Life/AD&D
Online Continual Education, including John Deere University
Tuition Reimbursement
Sponsorship with John Deere Technician Program
Paid Time Off
Volunteer Time Off
Asset Investment
4Rivers Employee Discount/ ADP LifeMart Discounts
Customized Career Path
Company Summary
When you join 4Rivers Equipment, you’re not just getting a job; you’re becoming a part of an award-winning John Deere team With locations spanning from Fort Collins, CO to El Paso, TX, we offer you the chance to grow your career while being part of a fun and team-oriented work environment. Our mission? To improve the lives of our customers, business partners, and employees – because we’re more than just colleagues; we’re your working partner
Essential Duties
Increase incremental parts sales.
Develop parts and service estimates and quotes as required
Prospect for new customers
Coordinate with Parts Manager regarding customers, promotions, product needs
Maintain Parts On Site Cabinets
Sell defined wear parts and promotional products
Deliver Parts when URGENT
Increase incremental labor sales.
Coordinate with Service Manager regarding service quotes and customer concerns
Sell inspection agreements
Sell maintenance packages
Prospect for new customers
Sell Extended Warranty and SECURE / PowerGard
Build customer loyalty by promoting and representing the 4Rivers organization.
Communicate customer problems via email to the responsible managers for resolution.
Complete JDU CSR Certification path
Complete other training as defined by manager
Develop a customer call schedule for the assigned area of responsibility
Make customer calls as scheduled
Submit call reports in a timely manner
Maintain A and B customer machine lists
Complete A and B customer product support purchasing profiles
Meet product support sales objectives
Education and Qualifications
High School Diploma or equivalent
Professional appearance and demeanor
Strong industry knowledge / ability to learn the industry quickly
Good communication skills
Energetic, Sociable and Self-Motivated
Assertive with a positive tone
Able to make decisions
Good listener
Strong work ethic
4Rivers Equipment is an equal opportunity employer. We encourage candidates with disabilities to apply and are committed to providing reasonable accommodation during the application process and throughout employment. If you require any accommodation, please let us know, and we will work with you to meet your needs.
For Benefits, Job Description and EEO information, please review attachments.
Are you ready to join the 4Rivers Equipment family? Your adventure starts here Apply now, and let’s write the next chapter of your career together.
Compensation package includes base salary plus competitive commission structure.
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