Customer Experience Representative

2 weeks ago


Hobbs, New Mexico, United States Windstream Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Local Connection Consultant. As a key member of our sales and customer service team, you will be responsible for providing exceptional service to our customers, promoting our products and services, and driving business growth in your local community.

Key Responsibilities
  • Handle customer inquiries and provide solutions to their needs
  • Engage in sales activities to promote our products and services
  • Generate referrals for new sales and upgrades
  • Provide support for field operations and assist with customer issues and escalations
  • Represent Kinetic at community events and promote local initiatives
  • Collaborate with other teams to meet sales targets and drive business growth
Requirements
  • Experience in sales, customer service, or a related field
  • Intermediate skills in Microsoft Office or other professional software
  • Ability to meet and exceed sales targets in a commission-based environment
  • Professional attitude, confident, and outgoing personality
  • Ability to work effectively with cross-functional teams
  • Excellent verbal and written communication skills
  • Ability to build rapport quickly with customers
  • Problem-solving skills and ability to work in a fast-paced environment
What We Offer
  • Competitive salary and commission structure
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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