Receptionist

4 weeks ago

Ann Arbor, United States University Bancorp Full time

Job Type

Full-time

Description

General Job Summary

The Receptionist is responsible for handling all bank and branch daily support for clients, visitors, and branch personnel. Maintains security of branch entrance as well as handles bank supply fulfillment and assists with customer service.

Summary of Essential Job Functions

  • Greets all walk-in visitors, signs them in & out accordingly, and directs all incoming phone calls.
  • Assists and answers questions for incoming customers, phone calls, faxes, and emails in prompt & courteous manner.
  • Maintains secure and safe banking environment.
  • Handles and sorts incoming and outgoing mail/postage.
  • Completes maintenance on accounts.
  • Keeps proper amounts of banking supplies on hand and orders more as needed.
  • Maintains a clean lobby and waiting area.
  • Resolves customer disputes.
  • Files proper government or bank monitoring information.
Other Job Functions
  • Assist with updating branch procedures as needed.
  • Refer sales business to other lines/partners within the corporation.
  • All other duties as assigned by management.
Requirements

Education, Training and Work Experience
  • High School Diploma or equivalent required.
  • Previous community banking experience desired.
  • Previous customer service experience required.
Knowledge, Skills and Abilities
  • Maintain & foster positive relationships with customers and business partners.
  • Complete all assigned training in a timely manner.
  • Provide professional communication in both oral & written expression.
  • Excellent organizational, time management & analytical skills.
  • Able to communicate effectively (verbal and written).
  • High degree of accuracy.
  • High degree of dependability.
  • Has thorough knowledge of and complies with applicable laws and regulations.
  • Ability to manage highly confidential information.
  • Strong customer service.
  • Able to effectively problem solve.
Working Environment

Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at managements sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently in quiet environments.

Physical Requirements
  • Able to lift up to 20 pounds.
  • Extended periods of sitting (at computer desk).
  • Complete repetitive tasks (including operation of computer mouse/keyboard).
  • May be required to work outside standard business hours.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

**University Bank is an Equal Opportunity / Affirmative Action Employer**

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