Customer Service Representative

1 month ago

Baltimore, United States Scopeair Full time

** Customer Service Representative - Baltimore Office**

**Job Category****:** Branch Delivery **Requisition Number****:** CUSTO003409 Showing 1 location **Job Details**

**Description**

**RESPONSIBILITIES**

* Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, and assisting customers with account questions

* Answer questions regarding Bank services and perform a variety of account maintenance

* Serve as source of information and guidance to Teller staff

* Cross sell services and perform related clerical functions as required

* Process miscellaneous customer requests, such as stop payments, automatic transfers, check orders, checkbook balancing, etc.

* Review, complete and assist customers with basic lending applications including consumer loans and personal loans

* Process wire transfers within designated authority

* Process lan Visa credit applications and Checkline applications

* Assist or refer customers with any questions or problems as they arise

* Respond to customers with inquiries and transaction requests made by the phone, mail and website

* Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data as needed

* Assist with teller line coverage as staffing levels demand

* Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks

* Maintain awareness of and adherence to Banks compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

* Deliver a consistent, high level of service within our Service Excellence standards

* Other duties as assigned

* Review, complete and assist customers with intermediate lending applications including mortgage and HELOC Independently research and resolve account issues

**DESIRED KNOWLEDGE, SKILLS AND ABILITIES**

* Thorough understanding of Bank products and services

* Familiarity with Bank and branch functions, policies and procedures

* Strong oral and/or written communication skills

* Well organized

* Ability to maintain an effective workflow

* Able to work well under pressure and in a fast paced environment

* Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications

**EDUCATION AND EXPERIENCE**

* Must possess High School Diploma or equivalent

* Two or more years teller experience preferred

* Thorough understanding of Park National Bank guidelines, policies, and procedures

**SCHEDULE**Branch Lobby hours are Monday through Thursday 9am to 5pm, Friday 9am to 6pm and Saturday 9am to 12pm. The average number of Saturdays per month is 2**.**

This position is hourly and full-time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require **37.5 - 40** hours per week.

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Team Player****:** Works well as a member of a group

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Functional Expert****:** Considered a thought leader on a subject

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**:**

**Motivations**

**Preferred**

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**:**

**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**

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