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Customer Service Representative

2 months ago

Baltimore, Maryland, United States Broadly Full time
About the Role

Broadly is a leading provider of customer experience solutions for local service businesses. We're seeking a highly motivated and adaptable individual to join our Customer Care Team as a Customer Service Representative.

Key Responsibilities:

  • Provide exceptional customer support via phone, email, and chat
  • Investigate and resolve account, product, billing, and technical issues
  • Collect feedback for product improvement and collaborate with cross-functional teams to enhance the overall customer experience
  • Brainstorm and develop process improvements to build value for Broadly
  • Assist with various internal projects and initiatives

Requirements:

  • Strong ability to communicate with confidence, integrity, and compassion
  • Excellent attention to detail and ability to switch gears quickly
  • Experience with Microsoft Office (Word, Excel) and/or Google Suite
  • Ability to remain professional and composed during advanced customer situations
  • Strong sense of humor

Preferred Qualifications:

  • Associate's or Bachelor's degree (or in pursuit of)
  • Bi/Multi-lingual
  • Experience using Salesforce (or similar CRMs and/or ticketing systems)
  • Prior startup experience
  • Project management skills
  • 1-2 years of related experience

What We Offer:

  • 100% employee-only medical, dental, and vision insurance
  • Flexible time off and Our Time Off (OTO) policy
  • Regular wellness and engagement activities
  • WFH stipend and co-working stipend
  • Wellness stipend for mental, emotional, and physical wellbeing
  • Professional development stipend