Senior Customer Service Representatives
2 months ago
Job Description **Requisition Title**
: Senior Customer Service Representatives ( 02UEA ) we bring first-class service across each market we support. As a **Senior Customer Service Representative**, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.**What Youll Be Doing**
The **Senior Customer Service Representative** will work with customers and prospective buyers through a combination of inbound/outbound calls. They are the point of contact for any contractual inquiries, expansion opportunities, escalations, and cancellations. This will be accomplished by creating relationships based on understanding the customers needs, concerns, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. The **Senior Customer Service Representative** manages the contractual relationship between the client and the customer in this role. * Provide an exceptional customer experience
* Establish clear retention goals and a strong advisory relationship with client management to understand their needs and align our products and services
* Understand the use of technology, scripts, and product knowledge
* Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
* Design and implement activities to continually improve the value and impact of our products and services
* A High School Diploma (required); a n associate or Bachelors degree (preferred)
* Four (4) years of experience in training, public relations, sales, marketing, or customer service
* Experience with customer contact systems
* Own the customer experience from the very beginning to the end - build rapport and anticipate needs through authentic connection and curiosity with customers
* Promptly process and answer/resolve customer inquiries, concerns, or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools, and take the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
**About Percepta**
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. **Competitive Compensation** we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
-
Customer Service Representative
1 day ago
Asheville, North Carolina, United States Terminix Service, Inc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Terminix Service, Inc.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling medium to high call volumes, and developing and nurturing customer relationships to...
-
Customer Service Representative
3 days ago
Asheville, North Carolina, United States Terminix Service, Inc. Full timeAbout the RoleTerminix Service, Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our office staff, you will be responsible for providing exceptional customer service to our clients and helping to drive business growth.Key ResponsibilitiesCustomer Service: Handle medium to high call...
-
Customer Service Representative
6 hours ago
Asheville, North Carolina, United States Givens Communities Full timeAbout Givens CommunitiesGivens Communities is a leading provider of senior housing and care services, dedicated to creating a warm and welcoming environment for our residents and team members.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Givens Gerber Park, a senior housing community in...
-
Customer Service Representatives
2 months ago
Asheville, United States Percepta Full timeJob Description **Requisition Title** : Customer Service Representatives ( 036DO ) we bring first-class service across each market we support. As a **Customer Service Representative,** youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.**What Youll Be Doing** The...
-
Customer Service Representative
3 weeks ago
Asheville, United States U-Haul International, Inc Full timeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...
-
International Customer Service Representative
3 months ago
Asheville, United States Thermo Fisher Scientific Full timeAdhere to Thermo Fisher Scientific protocols, consistencies and procedures. Ensure that Thermo Fishers customer satisfaction objectives are met or exceeded. Provide high level of customer service to existing and new customer base. Interface close Customer Service Representative, Customer Service, International, Sales Representative, Representative,...
-
Customer Service Representative
3 months ago
Asheville, United States U-Haul Full timeLocation: 387 Swannanoa River Rd, Asheville, North Carolina 28805 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...
-
Customer Service Representative
2 days ago
Asheville, North Carolina, United States PrideStaff Full timeJob DescriptionPrideStaff is recruiting for a Customer Service Representative for a software company. This is a great position for someone that is friendly, positive and has a helpful attitude.Duties and Responsibilities:Answering multiple phone lines with a welcoming tone at all times.Efficiently identifying caller needs to direct them to the appropriate...
-
Customer Service Representative
3 days ago
Asheville, North Carolina, United States Staples Full time**About Staples**We are a leading retailer of office supplies and business solutions. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences in our retail stores.**Key Responsibilities**• Provide professional and welcoming experiences to all customers• Engage with customers to understand their...
-
Customer Service Representative
2 days ago
Asheville, North Carolina, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure high...
-
Customer Service Representative
3 weeks ago
Asheville, United States IPEX by Aliaxis Full timeJob Summary Silver-Line Plastics is seeking a dynamic Retail Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally. Principal Responsibilities The incumbent will work in a high volume environment to respond to customer...
-
Sr Customer Service Representative
3 weeks ago
Asheville, United States myGwork - LGBTQ+ professionals & allies Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Work Schedule First Shift (Days) Environmental Conditions Office Responsibilities Job Description Adhere to Thermo Fisher Scientific protocols, consistencies and procedures. Ensure that Thermo Fisher's customer satisfaction objectives are...
-
Customer Service Representative
3 hours ago
Asheville, North Carolina, United States Aeroflow Full timeAbout the RoleAeroflow is seeking a highly motivated and detail-oriented Customer Service Representative to join our Urology team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to patients, healthcare professionals, and insurance companies.Key ResponsibilitiesHandle a high-volume number of incoming and...
-
Customer Service Representative
2 months ago
Asheville, United States Mcneelypest Full time**Customer Service Representative** CAROUSEL_PARAGRAPH * Hendersonville, North Carolina * Customer Service/Support * 28753 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** McNeely Pest Control is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many...
-
Customer Service Representative
3 days ago
Asheville, North Carolina, United States Park National Bank Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Park National Bank. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our products and services.Key ResponsibilitiesCustomer Service:...
-
International Customer Service Representative
3 months ago
Asheville, United States Thermo Fisher Scientific Full timeWork Schedule First Shift (Days) Environmental Conditions Office Job Description Responsibilities: Adhere to Thermo Fisher Scientific protocols, consistencies and procedures. Ensure that Thermo Fisher's customer satisfaction objectives are met or exceeded. Provide high level of customer service to existing and new customer base. Interface closely with...
-
Customer Service Representative
3 days ago
Asheville, North Carolina, United States NearU Full timeAbout NearUNearU is a leading provider of home services, committed to delivering exceptional customer experiences. Our team is dedicated to providing top-notch support to our clients, and we're seeking a talented individual to join our ranks.Job SummaryWe're looking for a skilled Customer Service Representative to join our team. As a key member of our...
-
Customer Service Representative
3 days ago
Asheville, North Carolina, United States Rustman Agency Full timeJob DescriptionWe are seeking passionate individuals to join our dynamic insurance team at Rustman Agency as a Customer Service And Sales Support Representative.About the RoleThis is an exciting opportunity to work in a fast-paced, growth-oriented environment where you will have the chance to develop your skills and knowledge in the insurance industry.Key...
-
Customer Service Representative
2 months ago
Asheville, United States Aeroflow, Inc. Full time**Customer Service Representative** **Department:** Urology **Location:** Asheville, NC **JOIN ONE OF THE NATIONS FASTEST GROWING COMPANIES.** Aeroflow Healthcare is taking the home health products and equipment industry by storm. Weve created a better way of doing business that prioritizes our customers, our community, and our coworkers. We believe in...
-
Luxury Customer Service Representative
2 months ago
Asheville, United States Percepta Full timeJob Description **Requisition Title** : Luxury Customer Service Representative ( 02UEA ) we bring first-class service across each market we support. As a **Luxury Customer Service Representative** in **Asheville, NC** , youll be a part of the **Jaguar Land Rover Concierge** team, creating and delivering amazing customer experiences, while also enjoying the...