Customer Support Engineering

1 month ago

Troy, United States zobility Full time

Responsibilities:

  • Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued
  • Ability to present status of issue resolution to plant management team
  • Key interface with Quality (at Ford and Supplier).
  • Knowledge of supplier's manufacturing process.
  • Facilitator for visits from supplier's corporate office.
  • Empowered to deploy resources by and from corporate office.
  • Understands whether supplier is design responsible.
  • Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place.
  • Knowledge of Specifications / SCs / CCs.
  • Provides daily support and ability to cover multiple shifts.
  • Participates with Incoming Quality and PVT during investigation of emerging quality concerns
  • Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
  • Effectively cuts issues off at Ford plant.
  • Ensures clean cutoff including parts in transit and sitting in trailers at Ford plant
  • Verifies certified stock is being used on the line
  • Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
  • Understands part return process for parts shipped out of Ford assembly plant
  • Has appropriate means to test/check parts (functional/visual)
  • Effectively drives closure to all issues and communicates status through PCA to affected parties
  • Obtains early claims binning (from PVT daily informs supplier plant (if applicable)
  • Handles Stage 1 disputes with IQ.
  • Attends IQ Binning meetings (if applicable)
  • Supports Biweekly Top Supplier Meeting (if applicable)
  • Supports daily Plant Quality Meetings (if applicable)
  • Communicates concerns to IQ, PVT/VRT, STA if the Ford plant is not handling parts properly
  • Has knowledge of the supplier manufacturing processes & poka yokes.
  • Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.
  • Attends the VRT meeting every week or as needed.
  • Attends the Plant FCPA meeting daily or as needed.
  • Attends the VRT ECB binning meetings daily or as requested.
  • For additional information on warranty claims, the supplier representative must contact a Resident STA, PVT Engineer or VRT team member.
  • Conducts a surveillance audit in the assembly plant for ECB issues and internal Ford assembly plant concern rejects.
  • Participates in color harmony meeting when required.
  • Obtain Ford plant clean point and verifies that certified stock is being used on the line.
  • Follow up with their plant contacts and ensure that 8Ds are send to the plants on time.
  • Representatives should participate with STA & VRT during investigation of emerging ECB with potential supplier manufacturing contribution.
  • For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.
  • Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are send to the plants on time.
  • Representatives should be familiar with all open BSAQ projects & follow up with the Resident STA, PVT Engineer, or VRT team to ensure the BSAQ projects are up to date.
  • Representatives should get to know their VRT Leader & VRT team members & understand where & when the VRT meetings take place.
Requirements:
  • Proficient Microsoft Office Skills
  • Excellent Organization Skills
  • Excellent Communication Skills
  • Presentation and Management Skills
  • Prior injection Molding and plastic fabrication knowledge.
  • Knowledge of Quality defects on molded component.
  • Prior testing and validation software skills
  • Prior Wiring Harness Engineering Experience
  • Trouble shoot wiring harness problems.
  • Knowledge of vehicle electrical Structure
  • Engineering blueprints reading and interpretation.
  • Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans.
  • Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow.
  • People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
  • Multifunctional comfortable to follow up several projects at the same time.
  • Supports and exemplifies Client values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration.
  • Organized and self-sufficient professional.
  • Open to travel.
Education:
  • Years of experience 2- 5
  • Education level
  • BS Engineering Degree or equivalent STEM Major

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit

www.zobility.com to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.

  • Customer Support Engineer

    2 weeks ago

    Troy, Ohio, United States Jobot Full time

    Customer Support EngineerWe are a prominent provider of industrial battery charging solutions and power conversion technologies catering to enterprises throughout North America. Our goal is to deliver energy-efficient charging systems tailored for the material handling sector. We are eager to enhance our engineering team by bringing on board a Customer...

  • Customer Support Engineer

    4 days ago

    Troy, United States Magna Services Full time

    Customer Support Engineer Job Number: 68996 Group: Magna Corporate Division: Mobility USA Job Type: Permanent/Regular Location: Troy, MICHIGAN, US, 48083 Work Style: Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology...

  • Customer Technical Support

    5 months ago

    Troy, United States Trystar Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Technical Support - EngineeringJob Description:Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service....

  • Customer Support Engineer

    4 days ago

    Troy, United States Magna International Inc. Full time

    Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact...

  • Customer Support Engineering

    1 month ago

    Troy, United States zobility Full time

    Responsibilities: Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued Ability to present status of issue resolution to plant management team Key interface with Quality (at Ford and Supplier). Knowledge of supplier's manufacturing process. Facilitator for visits from supplier's corporate office. ...

  • Customer Support Engineer

    3 weeks ago

    Troy, OH, United States Collins Aerospace Full time

    Date Posted:2024-06-25 Country:United States of America Location:HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA Position Role Type:Onsite Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace is looking for an experienced Customer...

  • Senior Technical Customer Engineer

    7 days ago

    Troy, Michigan, United States TE Connectivity Full time

    Position Title: Senior Technical Customer Engineer - HybridJob Overview: As a Senior Technical Customer Engineer, you will serve as the primary technical liaison with our clients, collaborating closely with internal Engineering, Project Management, and Application teams. You will advocate for TE product lines within a designated OEM account, employing...

  • Powertrain Systems Engineer

    2 days ago

    Troy, Michigan, United States Altair Engineering Full time

    Job Summary:Product Engineer Powertrain (Troy, MI, or other unanticipated locations throughout the U.S.)Key Responsibilities:• Develop and maintain 3D inverter internal structural analysis CAE models from CAD designs.• Perform 3D structural analysis simulations on system, subsystem, and component level inverter system controls in support of inverter...

  • Product Engineer Powertrain

    2 months ago

    Troy, United States Altair Engineering Full time

    Job Summary: Product Engineer Powertrain (Troy, MI, or other unanticipated locations throughout the U.S.) Responsibilities include: Build 3D inverter internal structural analysis CAE models from CAD designs. Perform 3D structural analysis simulations on system, subsystem and component level inverter system controls in support of inverter internals...

  • CAE Structural Engineer

    3 days ago

    Troy, Michigan, United States InDepth Engineering Solutions Full time

    Job SummaryWe are seeking a highly skilled CAE Structural Engineer to join our team at InDepth Engineering Solutions. As a key member of our engineering team, you will be responsible for performing structural analysis and simulations to ensure the integrity and safety of our products.Key ResponsibilitiesStructural Analysis and Simulation: Perform linear,...

  • KOSTAL Technical Support Engineer

    2 weeks ago

    Troy, Michigan, United States KOSTAL Group USA Full time

    Job OverviewCompany OverviewKOSTAL is a company with a rich heritage of innovation and a commitment to employee welfare. For over a century, our core values have shaped our collaborative efforts to influence, adapt, and advance our future.If you are eager to contribute to our next chapter, we invite you to explore this opportunity.Role PurposeThe Technical...

  • Powertrain Product Engineer

    1 week ago

    Troy, Michigan, United States Altair Engineering Full time

    Job Overview: Powertrain Product Engineer (Remote options available) The role involves creating 3D inverter internal structural analysis models using CAD designs. Responsibilities include conducting 3D structural analysis simulations at the system, subsystem, and component levels to support the design development of inverter internals. Utilize...

  • Finite Element Analysis Engineer

    2 days ago

    Troy, Michigan, United States InDepth Engineering Solutions Full time

    Job SummaryWe are seeking a highly skilled CAE Structural Engineer to join our team at InDepth Engineering Solutions. As a key member of our engineering team, you will be responsible for performing structural analysis and simulations to ensure the integrity and safety of our products.Key ResponsibilitiesInterpret and follow project guidelines with minimal...

  • Technical Support Engineer

    2 weeks ago

    Troy, Michigan, United States Lockheed Martin Full time

    Position Overview:Technical Support Engineer - Elevate Your Career in a Dynamic EnvironmentAre you enthusiastic about tackling technical issues and delivering outstanding customer service? This is your chance to engage with advanced technology in a sophisticated manufacturing and engineering setting. We are seeking a dedicated Technical Support Engineer to...

  • CAE Structural Engineer

    3 months ago

    Troy, United States InDepth Engineering Solutions Full time

    Job Description Education - Required: Bachelor's Degree in Mechanical Engineering or related field of study Education - Preferred: Master's Degree in Mechanical Engineering or related field of study Years of Experience: Minimum three to five (3-5) years of related experience required; five to seven (5-7) years of related experience preferred Required: ?...

  • Customer Support Coordinator

    1 week ago

    Troy, Michigan, United States U.S. Farathane Full time

    Company OverviewU.S. Farathane, LLCAs a prominent entity in the plastics manufacturing sector, U.S. Farathane has been serving the automotive industry for over four decades. Our commitment to innovative research and development, combined with a skilled management team and dedicated workforce, has fueled our continuous growth.We offer a comprehensive range of...

  • Customer Service Representative

    3 weeks ago

    Troy, United States Path Engineering Full time

    Role As a Customer Service Representative (also known as CSR, Customer Support Specialist), you'll be the first point of contact for customers, scheduling sales consultations and service appointments, managing the scheduling calendar, and troubleshooting client issues. You'll play a key role in our mission to install green energy solutions, specializing in...

  • Automotive local support Engineer

    1 month ago

    Troy, United States cesna Full time

    Job DescriptionJob Description[Position]Automotive local support Engineer (R&D)Location : Troy, MI (100% onsite) Salary :120K as base [About Our Client]Our client is an electronic component manufacturer headquartered in Seoul, South Korea. They produce core components of mobile devices, automotive displays, semiconductors, and smart products.[Job...

  • Customer Solution Engineer

    7 days ago

    Troy, United States Magna International Inc. Full time

    Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact...

  • Technical Support Engineer

    1 week ago

    Troy, Michigan, United States Lockheed Martin Full time

    Position Overview:IT Support Technician - Champion of Technical SolutionsAre you enthusiastic about tackling technical obstacles and delivering outstanding support in a cutting-edge manufacturing and engineering atmosphere? If you are a proactive problem-solver who thrives on enhancing processes and minimizing risks, we have an intriguing opportunity for you...