Customer Service

2 months ago

Niles, United States Heritage Grocers Group Full time
Job Description

At Tony's Fresh Market, LLC, how we work is defined by shared values that include absolute integrity, respect, and collaboration. But it's more than that, it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY:

As a Bakery Clerk, you will provide product suggestions and assist customers with any questions to fill their special orders. You will stock display cases and ensure that our customers have a variety of high-quality bakery items to choose from. You will ensure complete compliance with food safety and sanitation requirements throughout your daily work. You will clean and sanitize bakery department areas, preparation areas, and equipment periodically.

Responsibilities:

  • Greeting and building rapport with customers.
  • Display a friendly and outgoing attitude through good eye contact and body language.
  • Respond to customer questions in an effective manner.
  • Stock products and maintain product displays according to merchandising standards.
  • Basic department cleaning upkeep.
  • Follow safety and sanitation procedures to ensure quality service and products for our customers.
  • Ensure proper packaging, labeling, dating, handling of baked goods.
  • Sort baked goods from the oven when needed.
  • Responsible for filling product orders on the sales floor.
  • May perform other duties as assigned or required. To perform cake decorating duties or baking duties you will need to be fully trained and approved.
Knowledge, Skills, and Abilities
  • Must maintain the highest level of customer service at all times.
  • Ability to adapt to the ever changing high volume retail while working in a cross-functional team environment.
  • Must have the capacity to take initiative when problems arise.
  • Flexibility to adapt in a variety of situations.
  • Must have advanced attention to detail with the capability to prioritize and meet deadlines.
  • Excellent verbal communication and interpersonal skills for dealing cross-functionally with peers and senior management.
  • Ability to multitask and have excellent organizational skills.
Qualifications:
  • Highly organized with a keen sense of details.
  • Great listening and communication skills.
  • Can handle lifting, carrying, pushing, pulling, bending, and twisting while handling products or using various equipment.
  • Ability to shine in a fast-paced environment.
Physical demands:

The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
  • Regularly required to stand, bend, reach, push, pull, lift, carry, and walk about the store.
  • The work environment is typical of a retail store. The noise level ranges from quiet to loud.
  • The Bakery department is cooler than most areas in the store so must adapt and be comfortable in a cooler-than-normal temperature environment.
  • Minimal sitting is required.


IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer:

Pay scale $15.40 - $20.00.

The pay scale above is the salary or hourly wage range that the Company reasonably expects to pay for this position.

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