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Part-Time Market Research Analyst

1 month ago

Madison, United States TASC - Total Administrative Services Corporation Full time

About TASC:

As the nation's largest, privately held third party benefits administrator, TASC has a Mission to Improve the Health, Wealth and Well-being of its Customers, Employees and Communities. With more than 700 dedicated professionals working remotely, TASC is able to serve businesses of all sizes across the United States.

We are seeking an experienced Market Research Analyst to work approximately 5 hours per week. This fully remote role will report to the Chief Service Offering Officer.

Responsibilities include survey design, survey instrument development, survey execution, survey data analysis, and of course, transforming market research data into clear marketing recommendations.

As a key player in the ongoing administration and management of TASC's Voice of the Customer program, the Market Research Analyst will be instrumental in driving the customer perspective into all aspects of the strategic, tactical and operational initiatives

The qualified candidate will possess:

  • Bachelor's degree from an accredited college or university. A degree in market research or relevant field is preferred.
  • A minimum of 2 years' experience executing and analyzing comprehensive marketing research projects from inception to completion.
  • Strong business acumen, intellectual curiosity and a passion for data and insight development.
  • Knowledge and experience in research methodologies.
  • Ability to develop and tailor key insights to senior leadership.
  • Excellent decision-making skills with proven ability to work with autonomy.

What you will do:

  • Research qualitative and quantitative studies for the purposes of better understanding customer attitudes and behaviors related to strategic, tactical and operational initiatives as well as planning and implementation of new or changing products/services and processes.
  • Coordinate and/or conduct research studies on:
    • Service satisfaction
    • Customer termination / cancellation
    • New customers (on-boarding)
    • Newly acquired customers
    • Brand awareness
    • Product/service pricing
    • Special research studies focused on major and transformational changes
  • Develop instrumentation and determine methodology for data collection
  • Analyze data secured from research studies
  • Author reports and graphical illustrations of key findings of the research
  • Obtain relevant industry and benchmark metrics for comparison purposes and best-in-class standards.
  • Responsible for coordinating and managing outside research vendors

Corporate Core Competencies:

  • Drive Action and Results
    • Take on new opportunities with enthusiasm
    • Achieve results even in tough circumstances
    • Take personal accountability for decisions and actions
  • Adapt to Change
    • Operate effectively when things are uncertain
    • Proactively acquire and evaluate information and adapt approach to match shifting demands/situations
    • Rebound from setbacks
  • Embrace Innovation
    • Create new and better ways to approach challenges and develop solutions
    • Learn through experimentation
    • Encourage feedback and seek opportunities to work better/smarter/faster
    • Show personal commitment and take action to continuously improve
  • Create Diversity and Foster Collaboration
    • Actively bring, seek, engage and honor diverse perspectives
    • Identify and address barriers to inclusion to ensure equity and center belonging
    • Work collaboratively and build partnerships to meet shared objectives
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While this is primarily a sedentary role, the employee is regularly required to talk and hear. The employee is also required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.

TASC is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. TASC participates in E-Verify.