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Front Desk

2 months ago

Eatontown, United States Prelude Fertility Full time

The Receptionist at the Reproductive Science Center of New Jersey - Eatontown location, will ensure the front desk operates with efficiency, accuracy, and professionalism. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries. Location will be at our Eatontown office.

Hours are Monday - Friday from 7 a.m. - 4 p.m., rotational weekend coverage will be required.

Essential Responsibilities:

  • Demonstrates 100% commitment to exemplary customer service that results in a positive, seamless patient experience.
  • Works collaboratively with physicians, clinical team members and other office employees, provides information and assistance to clinic patients.
  • Complies with applicable regulations and laws, adheres to the policies, procedures and rules of the practice, follows front desk protocols and standard operating procedures, and complies with all safety policies.
  • Schedules and coordinates all types of patient appointments accurately using our EMR and billing systems concurrently.
  • Responds professionally and timely to phone and email correspondence from patients and practice staff.
  • Maintains and updates current information on physicians', coordinators', nurses' and other specialists' schedules, ensuring that patients are scheduled properly.
  • Provides timely and accurate information to patients regarding future appointments and scheduled procedures.
  • Escorts patients to appointments as required.
  • Collects payments in accordance with our policies.
  • Other duties as assigned.
Required Education/Experience:
  • High School Diploma or equivalent; Bachelor's degree preferred
  • Minimum of one year of administrative medical office experience required
  • Experience with Electronic Medical Record (EMR) system strongly preferred
What we offer you
  • Outstanding benefits including health, vision and dental packages, HSA or FSA options, and Life and Disability Insurance
  • 18 days of accrued PTO in addition to 11 paid holidays (1 floating holiday)
  • 401(k) Retirement Plan with company match
  • Adoption assistance and fertility benefits
  • Employee Assistance Programs
  • Recognition program
  • Continuing education/professional development reimbursement and time off
  • Referral program
  • We provide a great, family work environment with internal growth opportunities