Front Desk Medical Receptionist

2 months ago

Philadelphia, United States Northern Children Full time

Join Our Team as Front Desk Medical Receptionist and help make a difference in the lives of children, youth, and familiesJob SummaryAre you passionate about supporting the healthy development of children, youth, and families for a brighter future?Look no further At Northern Children's Services (Northern), every role in the organization contributes to helping us achieve our mission and vision. We believe that every child and youth has the potential to transform themselves - no matter their background or life situation. We work to "walk the talk" when it comes to our organizational values: Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness.Why Choose Us? As Front Desk Medical Receptionist, you'll embark on a fulfilling journey.Leadership OpportunitySupportive EnvironmentEmpowerment and ProgressEffective CommunicationEmpowerment Through PlanningContinuous Monitoring and ProgressDocumentation ExcellenceNetworking and CollaborationBenefits:We offer comprehensive health, dental, and vision insurance for full-time employees.Life Insurance/AD&D and LTD: We provide full-time employees with a $20,000 life insurance policy through Mutual of Omaha Company at no cost. Additionally, Mutual of Omaha LTD coverage and AD&D insurance offer financial security to our employees and their families.Our partner insurance company offers a range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance, providing additional financial protection to our employees.401(k) Retirement Plan: We offer a 401(k)-savings plan with a generous matching contribution after one year of employment.Paid Leave: Employees have access to generous paid time off or sick leave, allowing them to prioritize their health and well-being.Employee Assistance Program (EAP): Our EAP offers confidential referral and counseling services to help employees and their families manage life's challenges, including stress management, legal and financial concerns, depression, and substance abuse.Legal Services: Self-funded legal services provide valuable support and resources for various legal matters.Qualifications You Bring:ExpertisePhysical CapabilitiesTrauma-Informed ApproachAt Northern Children's Services, Inc., we value diversity, inclusion, and the well-being of every individual. Join us in our mission to empower children and families, one meaningful interaction at a time. Apply today and be a part of something truly extraordinaryNorthern Children's Services supports the healthy development of children and youth while stabilizing their families to build stronger communities. Everything we do at Northern Children's Services is designed to create a better future for our families. This position handles all agency incoming calls; and interface with the general community. The Front Desk Medical Receptionist will initiate referrals, create client profiles in the EHR system, and maintain the appointment schedule of agency physicians and clinical staff; particularly regarding initial and follow-up appointments. Essential Functions Include: CommunicationGreet clients, visitors, and vendors, and provide direction in a friendly and professional manner.Collect and update patient information, as needed including medical history and insuranceAnswer phones, screen, and route all incoming calls as appropriateScan incoming documents into EHR system and route to the proper personRetrieve incoming faxes and distribute to the designated personCollect all incoming mail for distributionStamp all outgoing mailFax and upload documents within our EHR softwareOrganization and time management to manage a variety of tasks effectivelyAttention to detail to schedule patients correctly and communicate schedulingFacilitate internal referrals and verify insuranceTechnological skills, update Excel spreadsheet to track data, additional task in wordInterpersonal skills to interact positively with patients who may be upset or stressedSchedule initial and follow-up appointments with prospective consumers.Contact consumers to ensure they attend scheduled appointments.Clearly and effectively communicate pertinent consumer information to responsible parties.Contact pharmacies as neededContact hospital and request consumer medical information as neededInform the clinician/assessor at once of any crisis situations. Documentation Establish an initial chart/profile re: program enrollment, authorization, and consent.Upload consumer medical information; blood work, prior authorization, medication consents, etc.Input appropriate intake data into the EHR System.Medical Records retrieval and submission to requestorSkill & Qualifications Strong verbal and written communication skills Medical Experience a mustInterpersonal skills to create a pleasant experience by being personable and attentiveFamiliarity with medical terminology and procedures is a plusOrganization skills to keep accurate records and find important information quicklyTime management skills to prioritize and complete a wide variety of tasks The ability to develop a clinical knowledge base and learn core solutionsPatience and listening skills to respond appropriately and interact positively with consumersKnowledge of electronic health records and scheduling software is a must.Technical Skills: Proficient with Microsoft Word, Excel and Outlook.Excellent organizational, problem-solving, and interpersonal skills.Ability to prioritize and meet multiple deadlines.Bilingual a plus (Spanish) EducationMinimum requirement is a high school diploma, an Associate degree preferred.Physical Capabilities & Work Environment Ability to walk up and down stairs.Ability to operate a calculator and computer.Current valid driver's license. Trauma-Informed BehaviorWillingness to learn and maintain the value of a trauma-informed culture.Commit to the maintenance of a therapeutic environment and community that promotes safety, nonviolence, and resilience as the basis for all we do with clients and staff.Knowledge and utilization of trauma-informed practices:Emotional intelligenceEffective communicationUnderstanding of the impact of trauma on human developmentUse of person-first and strengths-based languageAmericans with Disabilities: As with all positions at Northern Children's Services, Inc. we recognize the importance of accommodations individuals with disabilities. In that, we are committed to every extent possible accommodating disabled individual. We recognize the American With Disabilities Act of 1991 and understand the need to reasonably accommodate employees. All accommodation will be evaluated on a case- by case basis, evaluating the essential functions of the positions.DISCRIMINATION IS PROHIBITED IN EMPLOYMENT, PROMOTION, ASSIGNMENT OR DISMISSAL, ON THE BASIS OF RACE, RELIGION, COLOR, AGE, SEX, NATIONAL ORIGIN, and HANDICAP, OR RECEIPT OF SERVICES FOR MENTAL DISABILITY.

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