Lead Registration

2 months ago

Mesquite, United States Dallas Regional Medical Center Full time

Overview:

Youre going to want to be a part of the Dallas Regional Medical Center Team As a member of Prime Healthcare, we offer incredible opportunities to expand your horizons and be a part of a community dedicated to making a difference. We are a 202- bed acute hospital accredited by the joint Commission that offer a wide range of medical services including 24/7 emergency care, cardiology, wound care, surgical services, cardiac catheterization, and imaging. The hospital is the on Certified Stroke Center, Accredited Chest Pain Center and labor and Delivery unit in the area. In addition, Dallas Regional is the only Trauma Center for 13 miles and was the first accredited Geriatric Emergency Room in Dallas County. The hospital os a recipient of Healthgrades Patient Safety Excellence Awards, 15 Healthgrades Five-Star rating over the past three years.

We offer:

  • Competitive compensation
  • Generous benefit plan: medical, dental, vision and 401k
  • Substantial PTO
  • Continuing education opportunities
  • And much more
Responsibilities:

The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.

#LI-MK3

Qualifications:

Education and Work Experience
1. High School Diploma or equivalent required.
2. Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
3. Exceptional interpersonal & organizational skills.
4. Demonstrated leadership and management abilities.
5. Extremely high degree of attention to detail.
6. Good written and verbal communication skills.
7. Ability to prioritize.
8. Good analytical & problem solving skills.
9. Proficiency in Microsoft Word and Excel.
10. Ability to effectively manage multiple demands and function well under pressure.

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