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Operations Director

2 months ago

Mesquite, Texas, United States Fitness Connection Full time
About the Role

Fitness Connection is seeking a highly motivated and experienced Operations Manager to oversee the day-to-day operations of our health club. As a key member of our management team, you will be responsible for ensuring the smooth operation of our facilities, providing exceptional customer service, and leading a team of Connection Specialists.

Key Responsibilities
  • Management & Leadership:
    • Manage and supervise a team of Connection Specialists, Kids' Club Associates, and subordinate management staff to ensure adherence to policies and procedures.
    • Motivate the team to provide superior customer service and uphold company standards.
    • Prepare and submit staff schedules within budget to the Club Manager for approval.
    • Ensure timely opening and closing of the club and Kids Club.
    • Oversee staff uniform compliance and proper appearance.
  • Operations Support:
    • Ensure that all front desk operations adhere to company policies and procedures.
    • Manage front desk systems, including member check-in and guest registration.
    • Train staff in customer service excellence and handle customer service issues and member complaints with professionalism.
    • Oversee daily banking, drawer counts, and shift reports for accuracy.
    • Monitor and control inventory of office, janitorial, and retail supplies.
  • Retail Management:
    • Manage retail and concession sales, ensuring products are fully stocked and rotated.
    • Set daily and weekly sales goals for Connection Specialists.
    • Train staff on product knowledge and sales techniques.
    • Conduct inventory controls and maintain a minimum 25% profit margin on retail sales.
  • HR/Payroll and Administrative Duties:
    • Hire, train, and supervise all Connection Specialists and Kids Club staff, emphasizing customer service excellence and compliance with health and safety standards.
    • Ensure payroll is submitted on time and within budget, closely monitoring departmental expenditures.
    • Manage employee performance, address personnel issues promptly, and foster a collaborative work environment.
    • Attend management meetings and actively participate in training and development programs, advocating for continuous learning.
Requirements
  • Positive attitude and ability to motivate staff.
  • Strong leadership, motivational, and communication skills.
  • Understanding of cash handling procedures and basic financial management.
  • Proficiency in front desk software systems like Paycom and SharePoint, and a comfort with adapting to new technologies.
  • Physical ability to work long hours and handle up to 45 pounds.
  • Minimum one year experience at front desk or related industry experience preferred.
  • High school diploma or GED required; management experience in hospitality/retail is a plus.
  • CPR and AED certification required.