Personal Lines Customer Service Representative
3 weeks ago
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
The Personal Lines Customer Service Representative role in Merdian, ID is a role that will service inbound calls and emails, process endorsement requests, quote new and renewal business with multiple carriers, and make coverage recommendations.
How You Will Contribute
- Service inbound calls, emails and daily tasks
- Process endorsement requests
- Quote new and/or renewal business with multiple carriers to find best value for clients
- Make coverage recommendations to customers and cross-sell and upsell when necessary
- Perform all clerical duties related to customer support
- Maintain a concern for timeliness and completeness when interacting with clients and carrier personnel to minimize the potential for errors and omissions claims
- Utilizing an electronic filing manager to maintain company compliance
- Attend training sessions, and courses to maintain up-to-date skills
- High school diploma or equivalent, required
- 6 months to 2 years of experience, required
- Property & Casualty License, preferred
- Strong computer literacy including Microsoft Office 365, required
- Proficiency in Microsoft Office 365, required
- Exceptional customer service and interpersonal skills, required
- Experience with Agency Management Software, preferred
- Demonstrates strong written and verbal communication skills
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services;
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
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We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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