Donor Relations Department

4 weeks ago

Louisville, United States The Salvation Army USA Southern Territory Full time
Job Summary:

Plans, designs, and implements a comprehensive mid-level donor cultivation, communication, and solicitation strategy that appropriately and consistently promotes the retention and advancement of mid-level donors. Mid-level donors are those who gave between $1,000 and $5,000 cumulatively in at least one of the past two fiscal years. Develops and accomplishes production goals related to targeted portfolio revenue and mid-level donor advancement. Works collaboratively with the Divisional Development Department staff and local development teams.

Manages special projects for resource development by preparing donor activity reports, donor history and analytics reports, foundation research and other management tools to maximize information, opportunities, and data to grow revenue and create new opportunities. Maintain all implemented territorial donor databases; generates routine and special donor activity reports; assists in the development and implementation of best practices and processes for cultivating relationships with donors; ensures all donations are received, immediately deposited, and are acknowledged.

Knowledge, Skills, and Abilities:

Knowledge of effective donor relations, donor development, and donor record-keeping practices.

Knowledge of the operations and maintenance of donor databases.

Knowledge of general office practices and procedures.

Knowledge of the English language including proper grammar and punctuation

Ability to maintain accurate and up-to-date donor records.

Ability to utilize the Internet and other databases for purposes of research and generating data.

Ability to demonstrate proficiency in databases, spreadsheets, word processing, and email.

Ability to demonstrate effective interpersonal and social skills and professional care in calling donors and soliciting gifts.

Ability to demonstrate professionalism, perseverance, optimism, and positive attitude when working with donors and colleagues.

Ability to demonstrate decisive and resourceful skills with the ability to be flexible with rapid change and anticipate and ack quickly on opportunities.

Ability to inspire trust in others based on demonstrated integrity and intellectual honesty.

Ability to demonstrate a high level of energy and emotional intelligence, and sensitivity to working with a group of diverse personalities from different cultures.

Ability to work effectively in a team/matrixed-based environment by developing excellent relationships with remote colleagues and local team members.

Ability to work independently with minimal supervision.

Ability to inspire trust in others based on demonstrated integrity and intellectual honesty.

Ability to communicate clearly and effectively both orally and in writing.

Ability to respond to and assist donors in a courteous and tactful manner.

Ability to maintain an efficient and organized electronic filing system to ensure that items can be retrieved in a timely manner.

Ability to follow instructions, plan and organize work, and work under limited supervision.

Ability to project a positive and professional image of The Salvation Army.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience

Bachelor's Degree from an accredited college or university.

Or

three years progressively responsible experience supporting donors and maintaining donor data in a donor management system with demonstrated experience in effective donor relations and development,

Or

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses & Certifications:

Valid Driver's License.

Approved Driver on The Salvation Army Driver Qualification Program.

Physical Requirements:

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Travel throughout the division is required.

Working Conditions:

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army

Other details
  • Job Family KT-EXEMPT
  • Job Function Fundraising & Donor Relations
  • Pay Type Salary


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