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District Manager

2 months ago

Louisville, Kentucky, United States American Red Cross Full time
About the Role:

The American Red Cross is seeking a highly skilled District Manager - Donor Recruitment to lead our recruitment efforts in a designated district. As a key member of our team, you will be responsible for developing and implementing strategies to achieve monthly, quarterly, and annual collection goals.

Key Responsibilities:

  • Develop and support established strategic direction for recruitment efforts to ensure achievement of assigned collection goals and organizational objectives.
  • Ensure collection calendar is developed and maintained to meet the needs of the region and the budgeted collection goal.
  • Oversee the implementation of recruitment plans and programs among assigned staff to ensure achievement of collection goals.
  • Work with department and regional leadership to plan overall recruitment methodology for assigned district to assure effective donor group and volunteer development and chapter support.
  • Ensure the timely implementation of region, division, and national directives and adherence to standard operating procedures, including appropriate staff training, to comply with national, federal, or other regulatory requirements.
  • Monitor, evaluate, and adjust donor scheduling, donor flow, and customer service issues in collections operations in collaboration with Collections District Manager to enhance the donor experience and contribute to achievement of organizational goals.
  • Perform periodic operational audits to assess efficiency and effectiveness of current methods to improve productivity in support of organizational goals.
  • Assist region management with budget planning and monitoring to assure sufficiency and efficiency utilization of financial resources to achieve stated collections goals.
  • Develop and supervise assigned staff in accordance with human resources policies, including performance evaluations, disciplinary actions, and hiring and firing decisions, to enhance success of operations and minimize turnover.

Requirements:

  • Bachelor's degree or a combination of education and work experience.
  • Minimum five years related experience, including three years management experience.
  • Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs.
  • Excellent organizational skills and the ability to handle multiple priorities effectively, assimilate information quickly, analyze problems, and implement appropriate solutions.
  • Ability to work independently while developing a functioning team among subordinates.
  • Excellent verbal and written communication skills, including training, presentation, and negotiating skills.
  • A current valid driver's license and good driving record.
  • Ability to work on a team.
  • May be required to travel to sites throughout the Red Cross organization.

Preferred Qualifications:

  • Experience leading a team of 5 or more.
  • Ability to have crucial conversations.
  • Fast learner.
  • Strategic Thinker.
  • Sales experience.
  • Ability to work with a sense of urgency.

Benefits:

The American Red Cross offers a comprehensive benefits package, including medical, dental, and vision plans, health spending accounts, flexible spending accounts, paid time off, holidays, 401(k) with 5% match, paid family leave, employee assistance, disability and insurance, service awards, and recognition.