Customer Service Rep I

2 months ago

Waltham, United States The Fountain Group Full time
Pay: $20- $22/hr
Duration: 6-month contract (Potential to extend/convert based on performance/budget
Hours: 11 AM - 8 PM EST OR 12 PM - 9 PM EST
Location: Mainly remote but coming onsite as needed Indianapolis IN 46240

Responsible for:
  • Develops a deep understanding of UpToDate systems, processes, products, services and customers by attending and fully engaging in formal and informal training/mentoring sessions (e.g., initial 3 week training, new product/feature training).
  • Engaging in self-directed learning (e.g., studying information provided in a timely manner); developing an in-depth knowledge of all systems, tools, templates and processes used within the department; developing and maintaining a current and comprehensive knowledge of all UpToDate products and services (e.g., features, benefits, pricing, intended use, value proposition); developing and maintaining relationships with internal teams (e.g., technical support, sales, management); and collaborating with peers and management to continuously improve (e.g., accepting critical feedback and implementing suggestions).
  • Provides exceptional customer service by receiving and responding to inbound customer questions in a timely manner (e.g., live chat, e-mail, telephone, fax); gathering information to develop a deep understanding of customer needs and promote a "one contact" customer service environment; fulfilling basic customer needs (e.g., resending invoices, resending DVDs, changing address); providing comprehensive responses to customer inquiries (e.g., billing questions, product use); escalating advanced technical issues to technical support (e.g., download issues); escalating customer complaints to a senior customer service representative or manager; providing detailed background information for all escalations; ensuring the highest level of accuracy, completeness and professionalism with all customer interactions; meeting or exceeding individual and team performance goals (e.g., chat/talk time, chats, emails and calls taken, speed of answer, service level, first contact resolution); and maintaining timely and accurate records of all activities in accordance with company policy.
  • Provides product information to secure new orders by fielding customer questions regarding UpToDate products and services; providing comprehensive answers to customer questions (e.g., product description, use, cost); promoting and articulating the value and benefits of UpToDate products and services; collecting information and securing orders for new customers (e.g., physicians, clinicians); cross-selling and up-selling products and services to existing customers; and prequalifying and escalating potential enterprise leads to the enterprise sales team.

Qualifications:
  • Minimum HSD/GED required, Bachelors preferred.
  • E commerce or retail industry preferred.
  • MS Excel required.
  • Typing proficiency 40-60 wpm required.
  • Previous experience on multiple channels - emails, chats, phones required.

  • Associate Customer Service Rep.

    1 week ago

    Waltham, United States Intelliswift Full time

    Associate Customer Service Rep. Job ID: 23-05160 Job Title: Associate Customer Service Rep Job Duration: 3+ Months Job Location: Waltham, MA Job Description: ViaCord, a Client Company, provides newborn stem cell preservation services for expectant families. Newborn stem cells are a valuable source of non-controversial stem cells; the building blocks of...

  • Customer Service Rep MA

    1 week ago

    Waltham, United States Beacon Hill Full time

    Beacon Hill is hiring! We have partnered with a consulting company in Waltham, MA is hiring Customer Service Representatives to start immediately! This is a mainly remote position with the requirement of going onsite a few days per year. This is a temporary opportunity with high-potential to go permanently. Our client offers a great work environment with the...

  • Customer Service Ambassador

    4 days ago

    Waltham, Massachusetts, United States YMCA of Greater Boston Full time

    About the RoleWe are seeking a Customer Service Ambassador to join our team at the YMCA of Greater Boston.Key ResponsibilitiesPresent a welcoming and friendly demeanor when greeting and serving members and program participants.Enforce YMCA safety and membership policies at all times.Be open and willing to be a substitute to work a shift where there is no...

  • Customer Service Ambassador

    1 week ago

    Waltham, Massachusetts, United States YMCA of Greater Boston Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Welcome Center Representative to join our team at the YMCA of Greater Boston. In this role, you will be responsible for providing exceptional member service, managing check-in processes, and ensuring a safe and welcoming environment for all.

  • Patient Experience Representative I

    4 days ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    Job Title: Patient Experience Representative IAbout the Role:Patient Experience Representatives play a vital role in supporting the delivery of exceptional care to patients and families at Boston Children's Hospital. As a key member of our team, you will be responsible for providing positive and effective customer service that supports unit operations....

  • Business Development Representative for Wholesale Customers

    1 week ago

    Waltham, Massachusetts, United States Sullivan Tire & Auto Service Full time

    Job SummaryWe are seeking a highly skilled Business Development Representative to join our team at Sullivan Tire & Auto Service. This role is responsible for providing exceptional customer service and support to our internal and wholesale customers, ensuring seamless order fulfillment and driving business growth.

  • Admin/Clerical - Office/Mail Clerk I

    4 weeks ago

    Waltham, United States LanceSoft Full time

    Position Type: Full time Job Tittle: Admin/Clerical - Office/Mail Clerk I Job Location: Waltham, MA Estimated Length of Assignment: 3+ Months Est. Pay Range: $19.84/hr Work Type: OnsiteSummary: Perform a variety of clerical functions including data entry. Ability to support team with flexibility and accuracy. Essential Functions: Sort, date stamp and...

  • Admin/Clerical - Office/Mail Clerk I

    1 month ago

    Waltham, United States LanceSoft Full time

    Position Type: Full time Job Tittle: Admin/Clerical - Office/Mail Clerk I Job Location: Waltham, MA Estimated Length of Assignment: 3+ Months Est. Pay Range: $19.84/hr Work Type: OnsiteSummary: Perform a variety of clerical functions including data entry. Ability to support team with flexibility and accuracy. Essential Functions: Sort, date stamp and...

  • Medical Assistant/ Urology Technician I- Waltham

    6 months ago

    Waltham, United States Mass General Brigham Full time

    Medical Assistant/ Urology Technician I- Waltham-(3288696) Description Under the direction of the Senior Administrative Director and the Operations Manager, the Urology Technician I (UT- I) is responsible for assisting the physicians, nurse practitioners and nurses with management and treatment of patients during office visits and other tasks related...

  • Patient Care Coordinator I

    3 weeks ago

    Waltham, United States Boston Orthotics & Prosthetics Full time

    Job DescriptionJob DescriptionJob Title: Patient Care Coordinator I Reports To: Area Practice Manager FLSA Status: Non-Exempt Department: Clinic OperationsOrthoPediatrics Specialty Brace: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive...

  • Customer Service Representative

    1 week ago

    Waltham, Massachusetts, United States Beacon Hill Full time

    About the RoleWe are seeking a Customer Service Representative to join our team in Waltham, MA. This is a mainly remote position with the requirement of going onsite a few days per year.ResponsibilitiesHandle and carefully respond to all inbound and outbound customer inquiriesProvide excellent customer service through active listening and empathetic...

  • Sterile Processing Tech I

    7 days ago

    Waltham, United States Boston Children's Hospital Full time

    This Sterile Processing Technician I will be responsible for:Receiving, sorting, cleaning and decontaminating soiled reusable instruments, equipment and materials following manufacturer’s instructions. Manually recording items/materials received in department logs. Loading, operating, and emptying cleaning and decontamination equipment such as automatic...

  • Documentation Specialist

    4 weeks ago

    Waltham, United States Randstad Life Sciences US Full time

    Documentation Specialist II (Manufacturing/Quality)- First Shift1 YearHybrid in Waltham, MAJob ResponsibilitiesDocument Control:• Run Daily Report – QualiPSO Veeva Documents• Accept/Closed DCR’s• Assist with procedure assignment in curriculums (assist training coordinator)• Assist with paper document archiving and indexing• Assist with...

  • Documentation Specialist

    4 weeks ago

    waltham, United States Randstad Life Sciences US Full time

    Documentation Specialist II (Manufacturing/Quality)- First Shift1 YearHybrid in Waltham, MAJob ResponsibilitiesDocument Control:• Run Daily Report – QualiPSO Veeva Documents• Accept/Closed DCR’s• Assist with procedure assignment in curriculums (assist training coordinator)• Assist with paper document archiving and indexing• Assist with...

  • Documentation Specialist

    1 month ago

    Waltham, United States Randstad Life Sciences US Full time

    Documentation Specialist II (Manufacturing/Quality)- First Shift1 YearHybrid in Waltham, MAJob ResponsibilitiesDocument Control:• Run Daily Report – QualiPSO Veeva Documents• Accept/Closed DCR’s• Assist with procedure assignment in curriculums (assist training coordinator)• Assist with paper document archiving and indexing• Assist with...

  • Documentation Specialist

    1 month ago

    waltham, United States Randstad Life Sciences US Full time

    Documentation Specialist II (Manufacturing/Quality)- First Shift1 YearHybrid in Waltham, MAJob ResponsibilitiesDocument Control:• Run Daily Report – QualiPSO Veeva Documents• Accept/Closed DCR’s• Assist with procedure assignment in curriculums (assist training coordinator)• Assist with paper document archiving and indexing• Assist with...

  • Sterile Processing Tech I

    1 week ago

    Waltham, United States Boston Children's Hospital Full time

    This Sterile Processing Technician I will be responsible for:Receiving, sorting, cleaning and decontaminating soiled reusable instruments, equipment and materials following manufacturer’s instructions. Manually recording items/materials received in department logs. Loading, operating, and emptying cleaning and decontamination equipment such as automatic...

  • Sterile Processing Tech I

    7 days ago

    Waltham, United States Boston Children's Hospital Full time

    This Sterile Processing Technician I will be responsible for:Receiving, sorting, cleaning and decontaminating soiled reusable instruments, equipment and materials following manufacturer’s instructions. Manually recording items/materials received in department logs. Loading, operating, and emptying cleaning and decontamination equipment such as automatic...

  • Sterile Processing Tech I

    7 days ago

    Waltham, United States Boston Children's Hospital Full time

    This Sterile Processing Technician I will be responsible for:Receiving, sorting, cleaning and decontaminating soiled reusable instruments, equipment and materials following manufacturer’s instructions. Manually recording items/materials received in department logs. Loading, operating, and emptying cleaning and decontamination equipment such as automatic...

  • Experienced Customer Service Manager Wanted for Museum Position

    7 days ago

    Waltham, Massachusetts, United States Brandeis University Full time

    About the RoleWe are seeking a highly skilled Visitor Services Manager to join our team at Brandeis University's Rose Art Museum. This is a unique opportunity to work in a dynamic environment, enhancing the museum experience for visitors while maintaining a safe and secure environment.Job SummaryThe successful candidate will be responsible for managing the...