Customer Service Representative

3 weeks ago


Waltham, Massachusetts, United States Aramark Full time

Job Summary

The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.

Key Responsibilities

  • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
  • Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
  • Adaptable to customer needs.
  • Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
  • Uses software to record patient orders.
  • Maintains institutional knowledge of therapeutic diets to ensure meal orders are processed accurately.
  • Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and client-based standards.
  • Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

About Aramark

Aramark is a leading provider of food and facilities services to healthcare, education, and business markets. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.



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