Help Desk Analyst

4 weeks ago

Birmingham, United States Deploy Alloy Full time

About the job Help Desk Analyst

Overview

Our Client seeks a motivated, customer-oriented IT Help Desk Analyst to join our dynamic IT support team. The ideal candidate will possess strong problem-solving skills, exceptional communication abilities, and a passion for providing high-quality technical assistance to our internal users. As an IT Help Desk Analyst, you will play a pivotal role in ensuring the smooth operation of our organization's technology infrastructure, contributing to an excellent end-user experience, and helping the team deliver our clients' Commitment. This role will report to the Information Systems Manager.

Responsibilities

  • Provide first-level technical support to end-users in-person or via phone/e-mail/chat, diagnosing and resolving hardware, software, and network-related issues.
  • Guide users through troubleshooting steps, providing clear and concise instructions to resolve common technical problems.
  • Maintain a thorough understanding of the organization's technology environment, including software applications, network infrastructure, and security protocols.
  • Utilize remote desktop tools to troubleshoot and resolve problems on users' devices.
  • Document and track user requests, incidents, and resolutions in the help desk ticketing system, ensuring accurate and timely record-keeping.
  • Collaborate with IT team members to escalate complex issues to appropriate departments or higher-level support teams.
  • Assist in the setup, configuration, and deployment of desktops, laptops, mobile devices, and peripherals.
  • Educate users on basic technical tasks, such as software installations, password resets, and account setup.
  • Monitor and maintain IT equipment inventory, ensuring that hardware and software assets are properly tracked and managed.
  • Contribute to the creation and maintenance of user-facing documentation, knowledge base articles, and self-help resources.
  • Identify trends in user-reported issues and proactively propose solutions to improve IT services and reduce recurring problems.
  • Participate in IT projects, upgrades, and system maintenance as required, providing technical expertise and support.
Role Specific Requirements
  • Strong technical aptitude and a genuine interest in troubleshooting and problem-solving.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Customer-focused approach with a commitment to delivering exceptional user support.
  • Familiarity with standard operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, Trello, M365 Admin, Zendesk, etc.).
  • Basic understanding of networking concepts and protocols.
  • Experience with help desk ticketing systems and remote support tools is a plus.
  • IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications are advantageous.
  • The ability to multi-task and prioritize activities.
  • The ability to learn concepts and software platforms quickly.
  • Ability to troubleshoot software issues and determine root causes.
Experience & Education
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 2-4 years experience preferred.

  • Help Desk Technician

    7 days ago

    Birmingham, United States The CSI Companies Full time

    Help Desk Technician Job Description:CSI Companies is looking for an entry level Help Desk Technician that can provide technical support on site in Birmingham, AL. Are you an individual who has vast knowledge and skills to handle more complex customer issues? Then you would be a great fit to provide end-user troubleshooting and support to internal and...

  • Service Desk Analyst I

    7 days ago

    Birmingham, United States PS Logistics LLC Full time

    Company Description Founded in 2004, P&S Transportation is one of the fastest growing flatbed trucking operations with terminals nationwide. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the...

  • Help Desk Technician

    1 month ago

    Birmingham, United States Shift Digital Full time

    The Helpdesk Technician:Provides prompt, effective, and efficient support to end users with varying technical skill levels.Is responsible for maintenance of end-user hardware and software.Ensures that system hardware, operating systems and other software, and related procedures adhere to organizational values and company technology policies.FunctionsHelpdesk...

  • Help Desk Technician

    4 weeks ago

    Birmingham, United States Shift Digital Full time

    The Helpdesk Technician:Provides prompt, effective, and efficient support to end users with varying technical skill levels.Is responsible for maintenance of end-user hardware and software.Ensures that system hardware, operating systems and other software, and related procedures adhere to organizational values and company technology policies.FunctionsHelpdesk...

  • Help Desk Analyst

    1 month ago

    Birmingham, United States Motion Recruitment Full time

    The primary function of all IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and...

  • Help Desk Analyst

    1 month ago

    Birmingham, United States Motion Recruitment Full time

    The primary function of all IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and...

  • FICM Trading Desk Developer

    4 weeks ago

    Birmingham, United States Stifel Full time

    SummaryThe Fixed Income Trading Desk Developer will work closely with the trading desk management, developing desktop tools and solutions to automate trading desk processes and the efficient flow of information between the trading desks and sales. The position is part of the overall Institutional Delivery organization and will closely coordinate with the...

  • Remote Customer Service Agent

    4 weeks ago

    Birmingham, Alabama, United States Pro Talk Desk INC. Full time

    Position Overview:Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for individuals who...

  • Remote Customer Service Agent

    4 weeks ago

    Birmingham, United States Pro Talk Desk INC. Full time

    Position Overview: Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for...

  • Help Desk

    4 weeks ago

    Birmingham, United States Better Hire Full time

    Job DescriptionJob DescriptionEssential Duties and Responsibilities:Deploy, maintain, and troubleshoot core business applications, including dispatch systems, routing systems, associated hardware, and databasesManage the set-up and configuration of systemsManage the setup and configuration of critical hardware (laptops, phones, scanners, security)Work...

  • Financial Analyst

    1 week ago

    Birmingham, United States Southern Company Full time

    Play a key role in implementing Enterprise Foundations related reporting and analysis Preparing in-depth analysis to develop costing models that help streamline processes and to gain efficiencies Analyzing financial risks and opportunities and develo Financial Analyst, Analyst, Accounting, Financial, Financial Planning, Business Partner, Manufacturing,...

  • Help Desk Specialist

    4 days ago

    Birmingham, United States Insight Global Full time

    Required Skills & Experience* Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.* Ability to apply excellent customer service skills* Ability to multitask and prioritize tasks based on criticality* Ability to follow and properly apply both Change Management processes and knowledge-based...

  • Help Desk Specialist

    5 days ago

    Birmingham, United States Insight Global Full time

    Insight Global is hiring a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.Qualifications:*...

  • Help Desk Specialist

    4 days ago

    Birmingham, United States Insight Global Full time

    Insight Global is hiring a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.Qualifications:*...

  • Help Desk Specialist

    4 days ago

    Birmingham, United States Insight Global Full time

    Required Skills & Experience* Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.* Ability to apply excellent customer service skills* Ability to multitask and prioritize tasks based on criticality* Ability to follow and properly apply both Change Management processes and knowledge-based...

  • Help Desk Specialist

    5 days ago

    Birmingham, United States Insight Global Full time

    Insight Global is hiring a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.Qualifications:*...

  • Technical Support Analyst

    7 days ago

    Birmingham, United States Birmingham Water Works Full time

    Job Information Job Title: Technical Support Analyst I Department: Information Technology Reporting Relationship: Systems Support Supervisor FLSA Status: Exempt Grade: H General Responsibilities Responsible for daily supporting the organization's end-user laptops, desktops, mobile devices and applications. Interface with internal customers and various...

  • Front Desk Coordinator

    3 weeks ago

    Birmingham, United States Complete Health Full time

    Job DescriptionPay: $15.50 - $17.75/hrJob Summary:Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.Job Duties: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment...

  • Legal Competitive Intelligence Analyst

    4 days ago

    Birmingham, United States Butler Snow LLP Full time

    Job DescriptionJob DescriptionThe Business Development and Competitive Intelligence Analyst is responsible for developing competitive intelligence reports and strategies and tactics to attract new business and expand existing client base. Analyst will work closely with the Chief Marketing Officer and the Senior Business Development Manager to assist with...

  • Financial Planning Analyst

    4 weeks ago

    Birmingham, United States Cahaba Wealth Management, Inc. Full time

    Job Title: Financial Planning AnalystLocation: 3800 Colonnade Parkway Ste. 630 Birmingham, AL 35243Company Overview:Cahaba Wealth Management is a leading financial planning firm dedicated to providing personalized financial advice and services to our clients. We strive to empower our clients through strategic planning and tailored financial solutions. Our...