Customer Service Representative

4 days ago

North Tonawanda, United States Armstrong Pumps Fluid Technology Full time

North Tonawanda, NY. Armstrong Fluid Technology. Customer Service Representative (Bilingual). FT. Benefits. $23.00-$25.00/Hour. Customer Service: Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism. Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times. Adhere to established policies and procedures to consistently meet service standards and business objectives. Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals. Order Processing and Reporting: Maintain accurate records of customer contracts and manage order processing efficiently. Update and maintain customer data files to ensure integrity and accuracy. Process customer change orders and manage Sales Returns Goods according to procedures. Enter and confirm customer orders in the Manufacturing Planning System. Manage regional order backlog and expedite orders as needed. Proactively communicate delivery status and address any issues promptly. Coordinate with finance on account matters, keeping customers informed as necessary. Collaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues. Efficiently handle customer complaints, ensuring satisfactory resolutions. To thrive in this role, you should bring: High school diploma or equivalent; additional education is advantageous. Minimum one year of customer service experience is essential. Ability to work independently and collaboratively within a team environment. Enthusiastic attitude with strong problem-solving skills. Experience in HVAC business is a plus. Moderate computer skills and proficiency in using an MRP System. Proactive approach and ability to adapt to new processes. Proficiency in technical writing and strong interpersonal communication skills. Strong analytical skills to simplify complex problems and provide clear recommendations. Effective leadership skills focused on collaboration and achieving results. Open and authentic communication style in all interactions. Email resume to Elaine: ewalton@armstrongfluidtechnology.com

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