Customer Service Representative

2 months ago

tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

Customer Service Representative

Location: Tonawanda, NY

Hire Type: Contingent to permanent

Hourly: $18 - $22

Work Model: Onsite


Positional Overview

Are you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity to provide top-notch service, resolve inquiries, and ensure customer satisfaction. If you excel in communication, thrive on problem-solving, and are eager to be part of a company that truly values its employees, they want to hear from you Apply today

Role & Responsibility:

  • Process orders, credit notes, complaints, and other requests.
  • Respond to customer inquiries via phone, email, and chat, actively identifying sales opportunities.
  • Resolve customer issues and complaints with empathy and efficiency.
  • Promote and upsell products to meet customer needs.
  • Resolve issues and troubleshoot.
  • Identify and escalate priority issues.
  • Collaborate with other departments.
  • Project a professional, enthusiastic, and friendly demeanor.
  • Participate in projects as required.
  • Read, understand, and apply all procedures related to your role and all communications from your manager/leads.
  • Develop a detailed understanding of company products.
  • Research required information using available resources.
  • Suggest new and better ways to improve systems, procedures, and customer relations.
  • Complete required daily tasks within the department.
  • Perform other duties as assigned.


Skills & Experience:

  • Minimum 1-2 years of relevant customer service and/or sales experience in an office or call-center environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities, turning customer interactions into sales opportunities.
  • Attention to detail and commitment to delivering outstanding customer service.
  • Excellent verbal and written communication skills.
  • Understanding of "Customer Experience."
  • Proficient in Microsoft Windows and Microsoft Office.
  • Strong listening and telephone skills; ability to manage stressful situations appropriately.
  • Team player with excellent organizational and time management skills.
  • Scheduling flexibility – evening and weekend hours are required, as well as seasonal overtime.
  • Excellent attendance record.

  • Customer Service Representative

    1 week ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service Representative Location: Tonawanda, NY Hire Type: Contingent to permanent Hourly: $18 - $22 Work Model: Onsite Positional Overview Are you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the...

  • Customer Service Representative

    4 weeks ago

    Tonawanda, New York, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service RepresentativeOverviewWe are seeking a skilled Customer Service Representative to join our team at Imagine Staffing Technology, An Imagine Company. As a key member of our customer-facing team, you will be responsible for providing top-notch service, resolving inquiries, and ensuring customer satisfaction.Key ResponsibilitiesProcess orders,...

  • Customer Service Representative

    1 month ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service Representative Location: Tonawanda, NY Hire Type: Contingent to permanent Hourly: $18 - $22 Work Model: Onsite Positional Overview Are you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where youll have the...

  • Customer Service Representative

    1 month ago

    tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service RepresentativeLocation: Tonawanda, NYHire Type: Contingent to permanentHourly: $18 - $22Work Model: OnsitePositional OverviewAre you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity...

  • Customer Service Representative

    1 month ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service RepresentativeLocation: Tonawanda, NYHire Type: Contingent to permanentHourly: $18 - $22Work Model: OnsitePositional OverviewAre you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity...

  • Customer Service Representative

    2 months ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service Representative Location: Tonawanda, NY Hire Type: Contingent to permanent Hourly: $18 - $22 Work Model: Onsite Positional Overview Are you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our clients team as a Customer Service Representative, where you'll have the...

  • Customer Service Representative

    2 months ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service RepresentativeLocation: Tonawanda, NYHire Type: Contingent to permanentHourly: $18 - $22Work Model: OnsitePositional OverviewAre you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity...

  • Customer Service Representative

    2 weeks ago

    Tonawanda, United States U-Haul Full time

    Compensation Range: $14.20 to $15.62 Hourly Location: 2843 Kenmore Ave, Tonawanda, New York 14150 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Bilingual Customer Service Representative

    3 months ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional Overview As a Bilingual Customer Service Representative, youll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service youll ensure seamless interactions and satisfaction with customers though proactive communication and...

  • Service Representative

    4 weeks ago

    Tonawanda, New York, United States Catholic Health Service Full time

    Job Summary:The Service Representative will be responsible for greeting patients, registering demographic and insurance information into the computer system, scheduling appointments, and performing other duties to meet patient and office needs. This role requires excellent communication skills, the ability to work well in stressful situations, and a strong...

  • Bilingual Customer Service Representative

    3 months ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional OverviewAs a Bilingual Customer Service Representative, you’ll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service you’ll ensure seamless interactions and satisfaction with customers though proactive communication and...

  • Customer Service Representative

    4 weeks ago

    Tonawanda, New York, United States Rite Aid Full time

    Rite Aid Corp. - Retail Associate / Team MemberKey ResponsibilitiesProvide excellent customer service by assisting customers with their shopping needs and answering customer inquiries.Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.Stock store shelves and endcaps with merchandise to ensure...

  • Customer Service Representative

    1 month ago

    Tonawanda, New York, United States Rite Aid Full time

    Service Associate RoleAs a Service Associate at Rite Aid, you will play a vital role in delivering exceptional customer service and contributing to the company's mission to improve health and wellness in your community.Key Responsibilities:Provide top-notch customer service by assisting customers with their shopping needs, answering inquiries, and resolving...

  • Customer Service Representative

    1 month ago

    Tonawanda, New York, United States Savers | Value Village Full time

    About UsSavers is a leading thrift operator in the United States, Canada, and Australia, dedicated to championing reuse and inspiring a future where secondhand is second nature. Our mission is to provide high-quality, gently-used items to our customers while supporting local nonprofit organizations through our store purchases.Our CultureWe celebrate...

  • Customer Service Representative

    4 weeks ago

    North Tonawanda, New York, United States Armstrong Fluid Technology Full time

    Customer Service Representative - Spanish Bilingual**About the Role**We are seeking a highly skilled Customer Service Representative to join our team at Armstrong Fluid Technology. As a Spanish Bilingual Customer Service Representative, you will play a pivotal role in fostering strong customer relationships and ensuring seamless interactions.**Key...

  • Customer Service Ambassador

    4 weeks ago

    Tonawanda, New York, United States ADMAR Construction Equipment & Supplies Full time

    To deliver exceptional customer experiences, a Customer Service Representative at ADMAR Construction Equipment & Supplies will engage with walk-in and call-in customers, providing a consultative sales approach to generate sales and rental revenue.Key Responsibilities:Act as the primary point of contact for customers, offering a consultative sales approach to...

  • Customer Service Representative

    4 weeks ago

    North Tonawanda, New York, United States Imagine Staffing Technology Full time

    Job DescriptionImagine Staffing Technology is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring timely deliveries, and resolving order issues in a professional and courteous manner.Key...

  • Customer Service Representative

    1 month ago

    Tonawanda, New York, United States Talent Hire Recruitment Full time

    Job OpportunityWe are seeking a dedicated and driven individual to join our team as a Life Insurance Benefits Advisor. As a remote sales professional, you will work with clients to provide outstanding customer service and support, while also offering valuable advice and protection to individuals and their families.Key ResponsibilitiesContact leads to...

  • Services Representative KenTon Family Care SCH

    6 months ago

    Tonawanda, United States Catholic Health Service Full time

    Salary: 17.09-25.63 USD Facility: Ken-Ton Family Care Center Shift: Shift 1 Status: Full Time FTE: 1.000000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: No Work Schedule: Days Hours: Schedule rotates: Week 1: Monday thru Thursday, 7 am to 4 pm, Friday 7:30 am to 11:30 am Week 2: Monday thru Thursday, 9 am t o5 pm, Friday 8 am to 4pm Week 3:...

  • Bilingual Customer Service Representative

    2 weeks ago

    North Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional Overview As a Bilingual Customer Service Representative, you’ll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service you’ll ensure seamless interactions and satisfaction with customers though proactive communication...