Current jobs related to Vice President Customer Service - Boston - CLevelCrossing

  • Vice President of Service

    2 months ago

    Boston, United States Building Industry Partners Full time

    Job DescriptionJob DescriptionBuilding Industry Partners portfolio, Endeavor Fire Protection, currently has an exciting opportunity for an experienced Vice President of Service.The Vice President of Service will support all Endeavor Operating Companies located in the continental United States. This role requires a servant leader who is ultimately responsible...

  • Senior Vice President of Service Operations

    2 weeks ago

    Boston, Massachusetts, United States Building Industry Partners Full time

    Job OverviewBuilding Industry Partners, through its portfolio company Endeavor Fire Protection, is seeking a seasoned Vice President of Service to lead our service division. This pivotal role encompasses overseeing service revenue and fostering growth across all operational regions in the continental United States.The Vice President of Service will embody a...

  • Senior Vice President of Product Strategy

    2 weeks ago

    Boston, New York, United States Laboratory Service Inc Full time

    About Laboratory Service Inc:At Laboratory Service Inc, you are part of a mission to drive transformative healthcare advancements and enhance the quality of care for all individuals. You will be motivated to explore new horizons, develop your expertise, and pursue career-enhancing opportunities as we tackle some of the most pressing health challenges...

  • Senior Vice President of Operations

    1 week ago

    Boston, United States CLevelCrossing Full time

    We’re looking for…The Senior Vice President of Operations is an experienced e-commerce, direct-to-consumer, retail operations executive who has generated significant impact through the strategic and tactical direction of large scale fulfillment centers, small parcel freight spend/service optimization & third-party drop-ship partners. The Senior Vice...

  • Senior Vice President of Service Operations

    2 weeks ago

    Boston, Massachusetts, United States Building Industry Partners Full time

    Job OverviewBuilding Industry Partners is seeking a seasoned Vice President of Service to lead our service division across the United States. This pivotal role demands a servant leader who will drive service revenue and foster growth within the organization.The Vice President of Service will play a crucial role in shaping the strategic direction of our...

  • Senior Vice President of Service Operations

    2 weeks ago

    Boston, Massachusetts, United States Building Industry Partners Full time

    Job OverviewBuilding Industry Partners is seeking a seasoned Vice President of Service to lead our Service division. This pivotal role is essential for driving service revenue and fostering growth across all operational regions in the continental United States.The Vice President of Service will act as a strategic leader, collaborating closely with the CEO...

  • Vice President

    2 months ago

    Boston, United States NCAA (National Collegiate Athletic Association) Full time

    MUST RESIDE IN MASSACHUSETTS - No Relocation offered Vice President, Member Services/Sales Reports to: COO POSITION SUMMARY The Vice President, Member Services directs and oversees all membership activities for Associated Industries of Massachusetts (AIM). This role is responsible for the development, implementation, and evaluation of membership growth,...

  • Vice President

    1 month ago

    Boston, United States Associated Industries of Massachusetts (AIM) Full time

    MUST RESIDE IN MASSACHUSETTS - No Relocation offered Vice President, Member Services/Sales Reports to: COO POSITION SUMMARY The Vice President, Member Services directs and oversees all membership activities for Associated Industries of Massachusetts (AIM). This role is responsible for the development, implementation, and evaluation of membership growth,...

  • Vice President of School Advancement

    2 weeks ago

    Boston, Massachusetts, United States Boston University Full time

    Position OverviewBoston University (BU) is in search of a dynamic and strategic Vice President of School Advancement to spearhead and enhance fundraising and alumni engagement efforts across a distinguished portfolio of five esteemed schools and colleges. This role is pivotal in strengthening advancement capabilities in alignment with the university's...

  • Vice President

    1 month ago

    Boston, Massachusetts, United States Federal Reserve Bank of Boston Full time

    CompanyFederal Reserve Bank of BostonTitle: Vice PresidentDepartment: Real Estate Services GroupDivision: Enterprise Services DivisionVice President - Real Estate Services GroupThis role leads a department of essential onsite teammates and requires in-office presence and is not eligible for hybrid nor remote work arrangements. ABOUT THE FEDERAL RESERVE BANK...

  • Vice President of Customer Experience

    1 month ago

    Boston, United States Transmit Security Full time

    Job DescriptionJob DescriptionAbout Transmit Security:Transmit Security is a leading provider of innovative identity orchestration solutions that prioritize security without compromising user experience. We empower businesses to deliver seamless, secure, and personalized digital interactions. As a rapidly growing company, we are committed to pushing the...

  • Vice President of Customer Experience

    3 months ago

    Boston, United States Transmit Security Full time

    Job DescriptionJob DescriptionAbout Transmit Security:Transmit Security is a leading provider of innovative identity orchestration solutions that prioritize security without compromising user experience. We empower businesses to deliver seamless, secure, and personalized digital interactions. As a rapidly growing company, we are committed to pushing the...

  • Vice President

    2 months ago

    Boston, United States Hospitality Sales & Marketing Association International Full time

    MUST RESIDE IN MASSACHUSETTS - No Relocation offered Vice President, Member Services/Sales Reports to: COO POSITION SUMMARY The Vice President, Member Services directs and oversees all membership activities for Associated Industries of Massachusetts (AIM). This role is responsible for the development, implementation, and evaluation of membership growth,...

  • Vice President, Information Security

    3 months ago

    Boston, United States InvoiceCloud Full time

    Job DescriptionJob DescriptionAbout InvoiceCloud: InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can...

  • Vice President, Information Security

    1 month ago

    Boston, United States InvoiceCloud Full time

    Job DescriptionJob DescriptionAbout InvoiceCloud: InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can...

  • Senior Vice President of Advancement

    1 month ago

    Boston, United States Catholic Charities Archdiocese of Boston Full time

    Job DescriptionJob DescriptionAre you a development professional ready to lead advancement for an agency that provides life necessities, education, and advocacy to move families toward self-sufficiency? Catholic Charities Boston (CCB) is one of the largest social service non-profit organizations in Massachusetts. Our vision is to create a just, equitable,...

  • Vice President for Marketing and Communications at Emerson College

    3 months ago

    Boston, United States Black Marketers Association of America (BMAA) Full time

    Job Description Emerson College invites applications and nominations for the position of Vice President for Marketing and Communications. Reporting to Emerson's new President, Dr. Jay M. Bernhardt, the Vice President is responsible for telling Emerson's unique story to the world, strategically building the College's global brand, and coordinating the...

  • Vice President of Development and Campaign Planning

    5 days ago

    Boston, United States Boston Symphony Orchestra Full time

    Aspen Leadership Group is proud to partner with the Boston Symphony Orchestra (BSO) in its search for a Vice President of Development and Campaign Planning.The Vice President of Development and Campaign Planning, a newly created position, will be responsible for building a best-in-class prospect development, gift administration, IT, systems and records...

  • Vice President for Advancement

    2 days ago

    Boston, United States Emmanuel College Full time

    Location: Boston, MA Category: Management/ Executive Posted On: Mon May 20 2024 Job Description: Reporting to the President of the College, this position is responsible for all fundraising and alumni programs. The Vice President will provide leadership to build a successful advancement program through raising significant gifts, developing strong...

  • Vice President of Mergers and Acquisitions

    2 weeks ago

    Boston, Massachusetts, United States Diedre Moire Corp. Full time

    Position Overview:Join Diedre Moire Corp. as a Vice President specializing in Mergers and Acquisitions, focusing on Representation and Warranty Insurance Underwriting. This role is ideal for candidates with a background in law, accounting, or underwriting, who are eager to contribute to a dynamic team dedicated to developing tailored insurance solutions for...

Vice President Customer Service

3 months ago

Boston, United States CLevelCrossing Full time

VP, Customer Service Our vision is to spark delight through daily discovery - we make shopping an occasion to celebrate. Rue Gilt Groupe (RGG ), is the premier off-price e-commerce portfolio company which includes Rue La La, Gilt, Gilt City, and Shop Premium Outlets. At RGG, we utilize world-class merchandising, technology, and marketing to bring our shopping experience to life, and we hire world-class people to do it. Our high-end, flash-sale model has disrupted the retail industry and offers more than 30 million Members access to coveted designers and brands. This person can work from our Louisville area distribution center or from our Boston or New York office. As the Vice President of Customer Service you will oversee service strategy, operational excellence, and lead the customer experience initiative for pre and post purchase support to our customers across all shopping channels. Through the primary responsibilities listed below, this position will play a critical role in the evolution of Rue Gilt Groupe’s Customer Service team. The VP will evolve, develop, and build a best-in-class team to continuously improve KPI’s, customer satisfaction metrics, and employee engagement and retention. The VP of Customer Experience will demonstrate a strategic mind-set that can articulate multiple business objectives, at an executive level, while driving results and leveraging the team in every interaction with our customer.. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. What you’ll accomplish… Develop a Voice of the Member culture with a goal of improving the end to end Member experience. Partner with leaders across the organization to implement functional solutions to ensure we are providing our Members a consistent high-end experience. Deliver productivity gains by driving operational efficiencies and process improvements while maintaining or exceeding key performance metrics. Attain key performance metrics including, NPS, Contact to Order Ratio, Handle Time, Quality, Reliability and First Call Resolution. Drive innovation and lead ROI analysis and prioritization of key investments. Define technology or automation requirements to support capital project initiatives. Lead, evaluate and coach a team of Customer Experience professionals. Develop and manage the annual budget. Interact regularly with executive leadership to ensure that call center priorities are aligned with total company direction. There’s More… In return for these accomplishments the following will be provided: The opportunity to join as a member of the senior leadership team at Rue Gilt Groupe The chance to have a significant impact and scale our CS operations A great team environment that focuses on professional growth and development A company with an entrepreneurial culture that wants to continue to break new ground THE RIGHT FIT: You have… Over 10 years of proven success in leading, building and managing highly effective direct to consumer customer service teams A strong leader that inspires commitment to achieve exceptional customer loyalty, teamwork to deliver results, transparency of performance, flexibility to shift priorities and mobilize resources with an appropriate sense of urgency The experience and track record of building a Customer First Culture Strong track record of Call Center management with experience of direct and indirect management of over 150 agents Experience leading transformational cross-functional initiatives E-commerce Retail experience a plus ABOUT US: Rue Gilt Groupe combines world-class merchandising, technology and marketing to create the most engaging and satisfying online shopping experience available. Each day, 35 million loyal Members turn to Rue La La and Gilt for everything from women, men and children's apparel and accessories to home décor and exclusive experiences. Our approach to retail brings excitement to online shopping in a way that not only strategically supports our brand partners, but also inspires our Members daily. This Company is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other

#J-18808-Ljbffr