Vice President of Service

2 months ago

Boston, United States Building Industry Partners Full time
Job DescriptionJob Description

Building Industry Partners portfolio, Endeavor Fire Protection, currently has an exciting opportunity for an experienced Vice President of Service.

The Vice President of Service will support all Endeavor Operating Companies located in the continental United States. This role requires a servant leader who is ultimately responsible for the overall service revenue and growth of the Service division for all regions. The Vice President of Service will be a strategic leader within the organization, responsible for overseeing the service and sales operations of the company. This role is pivotal in driving service excellence, enhancing customer satisfaction, and growing sales revenue. The successful candidate will work closely with the CEO, Regional Vice Presidents and other senior leaders to align the service division with the company's overall objective.

A successful VP of Service will, through influential leadership, assist in the strategic vision of each region & provide operating company retention of customers complementary to ops but primarily driving sales. The position requires a highly motivated self-starter with a strong background in setting strategic vision, sales leadership, sales management (Sandler process preferred) able to recruit, build and coach a high-performing team to achieve company growth objectives.

Principal Duties and Responsibilities

  • Develop and implement strategies to grow service and sales revenue across all regional markets.
  • Lead and mentor a team of OPCO Presidents, ensuring they achieve their performance and financial targets.
  • Foster strong relationships with key clients and stakeholders to ensure high levels of retention and satisfaction.
  • Collaborate with the sales and marketing teams and Operating companies to identify new business opportunities and expand market presence.
  • Oversee the delivery of high-quality service operations, ensuring compliance with industry standards and company policies.
  • Drive innovation in service offerings, leveraging the latest technologies and best practices to maintain a competitive edge.
  • Fosters a corporate culture that models Endeavor's values: be safe, be honest, be respectful, be innovative, and be collaborative
  • Identify service revenue growth opportunities in existing and new markets (through individual marketing efforts as well as corporate-driven marketing programs)
  • Supports CEO through counsel and analysis of potential opportunities, identifying ways to leverage Endeavor's scale, operational and financial strengths, and its wide geographic network of companies and resources to drive service growth
  • Analyzes current market conditions for growth opportunities which can include geography, service offerings and vertical markets. Ideally will assist in developing new opportunities for operating companies.
  • Encourages team development and networking between opcos to encourage best practices, innovation, and collaboration

Additional Duties and Responsibilities

  • Provides visible leadership for Endeavor safety culture, supporting Endeavor's safety commitment
  • Assist CEO to implement formal performance management and career path process for service companies as needed to improve sales team's employee experience, performance, and retention
  • Assist CEO to provide support and coaching to the local service leadership, as needed, to help execute business plans across the organization
  • Assist CEO in overseeing the performance assessment, leadership, compensation, succession planning and organizational development for service leadership positions of the organization
  • Promotes Endeavor culture of ethical business conduct and leads by example
  • Supports a company culture that embodies diversity and workplace inclusion
  • Travel is required over 50% of the time
  • Performs other related duties or special projects, as identified
  • Ensures the avoidance of potential, actual, or the appearance of conflicts of interest with Endeavor, or other interests, which are incompatible with the position. The SVP of Service will comply with applicable policies and procedures of Endeavor, including the Code of Conduct, operating policies, financial policies and other delegated authority established by senior leadership

Education and Experience

  • Minimum of 5 – 10 years' experience leading service teams within commercial fire and life safety service industry
  • Greater than 5 years of experience leading multiple business units / companies required
  • Operational level of fluency in reading and reporting on financial and operational business reports required
  • Clear understanding of the latest technologies and processes used in service and sales is required
  • Bachelor's degree from accredited college or university required
  • Masters or advanced degree preferred
  • Experience running large sales team or leading a business unit strongly preferred
  • Experience participating in trade organizations preferred
  • Ability to pass a full background screening, MVR and drug screening

Leadership Characteristics

  • Possesses the highest personal and professional integrity
  • Leads through influence and humility
  • Ability to effectively work, communicate, and build relationships with those of multicultural and multinational backgrounds and at varying organizational levels
  • Listener and communicator at all levels and with all stakeholders
  • Demonstrated ability to assess, judge, and manage risk
  • Ability to operate in a collaborative, mutually accountable environment
  • Is a visionary leader able to balance a macro strategy while addressing day-to-day operational issues in a decentralized organization

Equal Opportunity Employer. All qualified candidates, including minorities, women, veterans, and those with disabilities are encouraged to apply.

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