Senior Student Services Coordinator
3 weeks ago
Overview
The mission of the Senior Student Services Advisor is to oversee the Student Services functions for students
in need of assistance and provide student services support to the campus management team, Academic
Dean, instructional staff, and the entire student body with respect to providing prompt problem resolution
designed to meet campus benchmarks and goals. To accomplish this mission the Senior Student Services
Advisor will work with his/her team: 1) maintain a comprehensive listing of off-campus referral series and
points of contact; 2) assist with maintaining a written retention plan that meets the benchmarks and goals
established in the annual budget and as set forth in the Campus Operations Plan; 3) monitor student
absenteeism and effect a specific and directed intervention plan; 4) may take the lead in the re-entry process
through direct and positive leadership; and 5) implement and coordinate campus student activities. All
Concorde associates are required to display professionalism and uphold Concordes Mission and the core
values of respect for the individual, integrity, teamwork, customer service, and achievement
Responsibilities
Improve student retention by monitoring student performance, analyzing problem areas, recommending
solution, and conducting intervention activities and processes
Achieve the budgeted retention and re-entry goals for the campus
Meet with and advise students concerning consecutive absence issues and effect satisfactory resolutions
Direct assistance for students in obtaining information, contact and resolution in the areas of: childcare,
transportation, financial advisement, protective and legal aid series, and effective study/tutoring services
May provide additional oversight on re-entry program, including enrollment process, attendance,
scheduling issues, probation, and academic success plans
Serve as an effective liaison between faculty and students and coordinate advising activities
Maintain a thorough knowledge of the school catalog and college policies and best practices
Develop and oversee campus activities to foster the development of student community
Perform other duties, as assigned
OTHER DUTIES AND RESPONSIBILITIES
Provide regular activity reports and audit reports to the DSA and other designated managers
Be committed to inter-departmental cooperation
Maintain an attitude of enthusiasm and cooperation and demonstrate the ability to work well with
others
Participate in professional growth and development activities
Actively participate in assigned projects and activities as business conditions require
Represent the Student Affairs department at campus meetings in the absence of the Director of Student Affairs
Compensation: $29-$33hr (Based on education/experience)
Qualifications
Bachelors degree required
2-3 years of high level experience in Student Services, conflict resolution and student recruitment
Must be experienced in Microsoft Word, Excel, and PowerPoint
Successful experience managing a department with an emphasis on crisis intervention
Requires strong oral communication skills and time management
Must be knowledgeable and skilled in the art of human dynamics
Strong organizational skills and ability to adhere to deadlines
Some knowledge and understanding of effective department budgets and cost controls
Must be proficient in reading, writing, and speaking the English language
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