Student Services Assistant

3 weeks ago


Los Angeles, United States USC Full time

The USC Keck School of Medicine is seeking a Student Services Assistant to provide a variety of services including but not limited to graduate award processing, financial aid, degree verification, compiling of statistical data, and events planning.

Position Overview:
Key Responsibilities:

- Academic Support: Assist in general academic advisement functions, responding to inquiries about registration, course scheduling, degree checks, transcripts, diplomas, academic status, petitions, admissions, and financial aid.
- Document Management: Review incoming documents for preliminary assessment of student problems and issues, making recommendations and referring complex cases to senior staff.
- Event Coordination: Organize, schedule, and coordinate student-focused events such as receptions, orientations, and special events. Manage logistics, including disseminating information and arranging for services as needed.
- Student Records: Maintain and review student records, input data into databases, and generate necessary documents. Verify student information upon request and assist with the administration of academic processes.
- Administrative Support: Provide comprehensive support including scheduling classes, coordinating room assignments, monitoring enrollment, processing petitions, and assisting with academic progress tracking.
- Committee Support: Serve as staff support to academic committees, recording minutes and acting as a liaison between the academic unit and various university offices.
- Reporting and Data Support: Assist in gathering data for reporting purposes and prepare reports for both internal and external stakeholders.
- Program and Service Development: Support the development and implementation of student programs and activities. Assist in creating promotional materials and participating in outreach efforts.
- Knowledge Maintenance: Stay updated on university policies, procedures, and regulations relevant to the academic unit.

Qualifications:

- Experience in an educational or academic setting preferred.
- Strong organizational and communication skills.
- Ability to manage multiple tasks and adapt to changing priorities.
- Proficient in database management and office software.
- Demonstrated ability to work effectively with students, faculty, and staff.
- Commitment to confidentiality and ethical handling of sensitive information.

Minimum Education: Related undergraduate study, Combined experience/education as substitute for minimum education Minimum Experience: 1 year Minimum Field of Expertise: Administrative and/or academic support services



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