Student Services Advisor
3 weeks ago
In addition to advising prospective and current students, the Student Services Advisor will assist with orientation, registration, undergraduate record services, accessibility services and other student services functions as requested. The Student Services Advisor will evaluate student problems, academic, administrative or personal, and refer students to the appropriate student services offices for additional counseling, and liaise with other offices on behalf of students to facilitate problem resolution.
**Preferred Qualifications**:
- Preferred Education: Master's degree in related field
- Preferred Experience: 2 years in a similar or related role
- Preferred Field of Expertise: Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system
The Student Services Advisor is responsible for student advisement and the day-to-day administrative functions of the Gould Undergraduate Programs Office. Duties include but are not limited to:
- Develop expertise and understanding of the university’s student services, degree requirements and academic policies to ensure accurate and proactive exploratory advising.
- Maintain a caring, helpful, compassionate, and professional approach to advising students.
- Respond to inquiries and requests regarding student-related services.
- Coordinate program services with other offices and colleagues on campus. Serve as a resource for information-exchange on student and program services, student affairs, and advisement.
- Provide individual and group advising and administrative support to undergraduate law students.
- Coordinate outreach and recruitment services to a diverse group of prospective students.
- Make formal presentations to small or large groups of prospective and current USC students, as required. Assist with planning and coordinating student programs, program services and special events.
- Attend recruiting events on and off campus during weekdays and occasional weekends.
- Research and gather information for program purposes which may include: enrollment data graduation data, student assessments, and other data gathering projects as assigned.
- Coordinate program services and/or activities, meetings and events. Represent the law school at meetings and events.
- Arrange with vendors for various services. Ensure satisfactory follow through on assigned areas of responsibility.
- Assist with undergraduate registrar and student affairs related tasks - including scheduling, registration, exam administration and proctoring, student accommodations and academic integrity matters.
- Coordinate communication materials promoting programs and activities, e.g., newsletters, bulletins, fact sheets, brochures and our website.
- Assists with orientation, commencement and other law school events as required, each year. Adhere to the highest standard of ethics and best practices of academic advising.
- Performs other related duties as assigned or requested.
- Familiarity with university’s Student Information System (SIS) and undergraduate advising systems (Advise USC).
- Experience with undergraduate student advising.
- Familiarity with undergraduate policies related to advising, student affairs and academic services.
- Experience with office administration in a university/higher education setting.
- High level of professionalism.
- Ability to manage multiple projects concurrently.
- Excellent written and oral communication.
- Highly organized with attention to detail.
- Proficiency with Google Docs, Microsoft Office, Constant Contact, Canva.
- Proficient skills in cross-function communication and conflict resolution.
- Highly efficient, able to succeed in a deadline-driven environment.
- Extremely reliable, thorough, resourceful, and proactive.
**ATTENTION**: Applicants must upload a cover letter and a resume to be considered for this position.
- Equity, diversity, inclusion, opportunity and access are of central importance to the Gould School of Law (Gould). Gould holds a unique position in society, and within the university, as every aspect of these principles are influenced by and can be protected through legal rules and institutions. At Gould, we are proudly committed to maintaining a community in which each person respects the rights of others to live, work, and learn in peace and dignity, to be proud of who and what they are, and to have equal opportunity to realize their full potential as individuals and members of society._
Minimum Education: Bachelor's degree Additional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 1 year Minimum Skills: Student program or services experience. Preferred Education: Master's degree Preferred Experience: 2 years Preferred Skills: Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.
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