Customer Service Rep
2 weeks ago
Job Location
Richmond Downtown 039 - Richmond, VA
Position Type
Full Time
Description
Want a career where you are empowered to make a difference? Want to grow and develop on the job? If so, Binswanger Glass is the place for you Binswanger Glass has the track record of being an organization where careers are made. Many of our current employees have grown through the ranks and have great careers at Binswanger Glass.
The Customer Service Representative serves as the positive bridge between customers and operations. As such, the CSR must be customer service oriented with a desire to both serve the customer and secure and maintain business for the Company while ensuring that all customer related information is up-to-date and accurate.
- Positively support the Company's business and its tactical and day-to-day sales process.
- Utilize active selling techniques with telephone, fax and telecommunications with customers by attempting to address each customer inquiry in a timely and practical manner.
- Effectively quote customer pricing within established guidelines and strive to secure as many orders as possible based upon accurate quotes within Company guidelines.
- Ensure credit policies are followed and all COD sales are collected at time of sale.
- Generate sales data and reports as required.
- Respond to customer and supplier requests for information and utilize problem-solving techniques to resolve issues or concerns while maintaining positive relationships.
- Be very familiar with all products sold. Recommend additional items for sale while working with customers i.e. glass cleaner, shower doors, mirrors.
- Understand and use product codes in accordance with established policies.
- Ensure pricing is accurate on all sales based on product specifications.
- Correct invoice and work preparation for different types of sales.
- Follow established policies and procedures for daily administrative duties.
- Assist with purchasing and inventory.
- Responsible for filing all necessary paperwork.
- Balance cash drawer and make deposits daily.
- Perform accounts receivable duties including collection of past due accounts.
- Match statements to invoices.
- Update National Accounts work.
- Forward necessary paperwork to division/corporate office on a timely basis.
- Keep all assigned equipment in good repair and working order.
- Perform other duties as assigned.
- Strong customer service orientation.
- Strong interpersonal, verbal, and written communication skills. Ability to maintain a positive attitude.
- Ability to accurately input and perform review of sales data.
- Strong computer skills and knowledge of fundamental software use and related applications.
- Demonstrated ability to work under pressure and multi-task.
Best in Glass Benefits
Binswanger Glass offers a comprehensive benefits package for all full-time employees:
- Industry-leading Compensation
- Medical, Dental, and Vision Insurance Plans
- 401K with employer match
- 100% Company-paid Short-Term Disability and Life Insurance
- Supplemental Life Insurance and additional Voluntary Benefits
- Personal Health Advocate
- Employee Assistance Program
- Tuition Reimbursement
- Generous Paid Time Off (PTO) including 9 annual holidays
- Daily Pay
EEO/AA Employer/F/M/disabled/veterans
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