Builder Customer Service Rep

3 months ago


Richmond, United States HomeTeam Pest Defense Full time

Overview:

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next all-star player.

Apply in minutes from your mobile phone

Responsibilities:

As a HomeTeam Builder Customer Service Representative, you can expect to:

  • Provide exceptional customer service consistent with HomeTeam Pest Defense service standards
  • Provide information to Home Builders/Supervisors/Vendors on our products and installations
  • Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers
  • Execute regional and corporate reports
  • Schedule builder services and resolve accounting questions
  • Collect and reconcile payments received from Home Builders
  • Maintaining good customer and builder relationships
  • Escalate to appropriate builder or customer inquiries to managers
  • Able to resolve customer inquiries timely and consistently
  • Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks
  • General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx system, pricing, and services available

Theres plenty of perks too

  • Competitive pay $$ plus bonus
  • $16-$19 Hourly
  • Comprehensive benefits package including medical, dental, vision
  • Company paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid Time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

  • HomeTeam is the #1 pest management company to homebuilders
  • Currently performs more the 2,000,000 services a year
  • The company has exclusive technology with its unique Taexx built-in pest control system during a homes construction
  • Pest Management Industry is growing and is a recession resistant line of business
  • Womens Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Qualifications:

Minimum Requirements:

  • Must have 1 year of previous customer service experience
  • Entry level customer service skill and technique
  • Basic / entry level understanding of computers
  • Entry level skill on use of company telephone features and how to use them
  • Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodations
  • Job may be eligible for hybrid work schedule after training is completed

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

#HTPD109HMA


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