Customer Service Representative

2 months ago


Richmond, United States CRG Full time

Customer Service Representative

Location: Richmond, Virginia

Duration: 19 weeks

Shift Details: M-F 8am-5pm

JOB DESCRIPTION

In this role, youll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. Were a company where you can continually advance your career, no matter your background the opportunities are endless and yours for the taking. If youre driven and looking for a place to grow, come join us. As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. Youll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, youll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the team, youll have a starring role in helping us continue to provide daily freight solutions for our global customers.

RESPONSIBILITIES

  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess, and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders

QUALIFICATIONS

  • 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
  • Experience with Microsoft Office (Word, Excel, & Outlook)

Itd be great if you also have:

  • High school diploma or equivalent
  • Experience with Microsoft Office and other business-related applications
  • Experience in a call center environment
  • Bilingual English/Spanish
  • Strong customer service skills with the drive to resolve issues
  • Excellent organizational skills
  • The ability to thrive under pressure while delivering solutions that exceed customer expectations

Category Code: JN003



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