Inbound Customer Service Representative

2 months ago

San Antonio, United States SWBC Full time

SWBC is seeking a talented individual to provide customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance (for both auto and mortgage loans) coverage and identifying uninsured loans.

Why you'll love this role:

You will enjoy Monday - Friday work hours in a role that is not only a great opportunity to learn a process that benefits yourself and/or others, but you are able to assist customers with their needs, making a positive impact on their experience with SWBC.

Essential duties include the following:

  • Resolves inbound calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information, making outbound calls and documenting the affected account's history file.
  • Responsible for meeting or exceeding quality expectations to ensure customer satisfaction.
  • Adheres to schedule, ensuring promptly logged into the system and available for calls.
  • Responsible for handling the calls effectively and efficiently, multi-tasking to meet the average handle time expectations of the calls.
  • Handles most complex calls with minimal assistance (lapses, waives, breaks in coverage, and the like). Provides assistance in and/or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction.
  • Updates the system with pertinent insurance data, adhering to department procedures.
  • Performs other duties/campaigns assigned by management.
Serious candidates will possess the minimum qualifications:
  • Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience.
  • Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred.
  • Strong workflow and written and verbal communication skills.
  • Able to remain professional and courteous in all interactions with SWBC clients and staff.
  • Able to effectively multi-task.
  • Able to operate a computer and basic office equipment.
  • Able to type 40 WPM accurately.
  • Able to operate a 10-key calculator by touch.
SWBC offers*:
  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program


*Based upon employee eligibility

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.

  • Customer Service Representative

    4 weeks ago

    San Antonio, United States Customer Service Representative Full time

    Seeking aCustomer Service Representative for a direct hire opportunity in San Antonio, TX for our client a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. Essential Duties and Responsibilities: Entering Shipment Orders intoproprietary Transportation Management System. Check...

  • Inbound Customer Service Rep

    2 months ago

    San Antonio, United States Tata Consultancy Services Full time

    As a Customer Service Representative; the associate hasto handle inbound calls from the customer or do an outbound call withinguidelines/goals established by the client and management. This positionrequires good communication skills; the ability to effectively handleinformation requests, compliments and complaints with a positive attitude andattention to...

  • Inbound Customer Service Representative

    1 month ago

    San Antonio, United States Southwest Business Corp Full time

    You will enjoy Monday - Friday work hours in a role that is not only a great opportunity to learn a process that benefits yourself and/or others, but you are able to assist customers with their needs, making a positive impact on their experience with Customer Service Representative, Customer Service, Representative, Retail, Insurance

  • Inbound Customer Service Representative

    3 months ago

    San Antonio, United States SWBC - Southwest Business Corporation Full time

    You will enjoy Monday - Friday work hours in a role that is not only a great opportunity to learn a process that benefits yourself and/or others, but you are able to assist customers with their needs, making a positive impact on their experience with Customer Service Representative, Customer Service, Representative, Retail, Banking, Insurance

  • Customer Service Representative

    2 weeks ago

    San Antonio, United States Disability Solutions Full time

    Customer Service RepresentativeSan Antonio, TX (hybrid)US Citizenship*Responsible for basic inbound and outbound calls, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support...

  • Customer Service Representative

    2 months ago

    San Antonio, United States Dunhill Professional Search Full time

    Customer Service Representative San Antonio, TX (hybrid) US Citizenship* Responsible for basic inbound and outbound calls, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support...

  • Customer Service Representative

    3 weeks ago

    San Antonio, United States Employee Relations Associates Full time

    Title - Customer Service RepresentativeLocation- San Antonio, TX, 78251Pay rate - 18/Hr6+ months contract to hireSchedule:Training schedule: Mon - Fri, 8:30am - 5:00pmPost training schedule: Sun Mon Tues Thurs Fri | 1pm-9:30pmPosition Overview:As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our...

  • Customer Service Representative

    3 weeks ago

    San Antonio, United States Employee Relations Associates Full time

    Title - Customer Service RepresentativeLocation- San Antonio, TX, 78251Pay rate - 18/Hr6+ months contract to hireSchedule:Training schedule: Mon - Fri, 8:30am - 5:00pmPost training schedule: Sun Mon Tues Thurs Fri | 1pm-9:30pmPosition Overview:As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our...

  • Customer Service Representative

    4 weeks ago

    San Antonio, United States WebTPA Employer Services, LLC Full time

    Job Summary: The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern. Location: Onsite in our San Antonio, Texas office - 19100 Ridgewood Parkway 78259 Starting Pay: $18.00 per hour What...

  • (Onsite) Customer Service Representative

    2 months ago

    San Antonio, United States Pentagon Federal Credit Union Full time

    Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products. Provide a Best-in-Class member experience in all member interactions. Answer member inquiries via chat fu Customer Service Representative, Customer Service, Representative, Member Service, Retail, Banking, Training

  • Customer Service Representative

    4 weeks ago

    San Antonio, United States Lawn Doctor of NE San Antonio & New Braunfels-Cibolo Full time

    Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data and ensures customer satisfaction. We are looking for a motivated,...

  • Customer Service Representative

    4 days ago

    San Antonio, Texas, United States Charmisma Voice Full time

    About Us: Charmisma Voice is a leading provider of innovative voice solutions dedicated to delivering exceptional customer experiences. We pride ourselves on our commitment to quality and customer satisfaction. **Position Overview:** The Customer Service Representative will be responsible for handling inbound and outbound calls addressing customer inquiries...

  • Customer Service Representative

    4 weeks ago

    San Antonio, United States Lawn Doctor Full time

    Benefits: Opportunity for advancement Paid time off Training & development Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data and...

  • Customer Service Center Representative

    1 month ago

    San Antonio, United States Broadway Bank Full time

    Acts as the inbound point of sales and service for the Customer Service Center and offers bank products and services to existing and prospective customers. This includes working towards achieving specific individual and call center goals. Works to se Customer Service, Representative, Customer Experience, Service, Call Center, Financial, Retail, Banking

  • Customer Service Representative

    5 days ago

    San Antonio, Texas, United States Dal-Tile Full time

    Job Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Dal-Tile. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide a variety of customer service support, including servicing walk-in customers,...

  • Customer Service Representative

    3 months ago

    San Antonio, United States Tri-Starr Talent Full time

    Job DescriptionJob DescriptionJob DescriptionWe are seeking a motivated and customer-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, handling inbound and outbound calls, and providing exceptional support. Key ResponsibilitiesConduct outbound calls to identify potential...

  • Customer Service Representative

    5 days ago

    San Antonio, Texas, United States Inkspirenize Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Inkspirenize. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound and outbound calls.Key ResponsibilitiesCustomer ServiceHandle inbound and outbound...

  • Customer Service Representative

    5 days ago

    San Antonio, Texas, United States Mercury General Full time

    **Job Summary**Mercury General is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls.**Key Responsibilities**• Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    5 days ago

    San Antonio, Texas, United States Brady Industries Full time

    Job DescriptionBrady Industries is seeking a highly skilled Customer Service Representative to join our team.This is a unique opportunity to work with a leading company in the industry, providing exceptional customer service and support to our valued clients.Key Responsibilities:Provide timely and accurate information to customers regarding order status and...

  • Customer Service Representative

    2 months ago

    San Antonio, United States Lawn Doctor of NE San Antonio & New Braunfels-Cibolo Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancementPaid time offTraining & development Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues,...