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Customer Service Representative

2 months ago

San Antonio, United States Employee Relations Associates Full time

Title - Customer Service Representative

Location- San Antonio, TX, 78251

Pay rate - 18/Hr

6+ months contract to hire

Schedule:

  • Training schedule: Mon - Fri, 8:30am - 5:00pm
  • Post training schedule: Sun Mon Tues Thurs Fri | 1pm-9:30pm


Position Overview:

As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities:

  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 80-100 inbound calls per day
  • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
  • Escalate complex scenarios to the 2nd tier level of support for resolution

In-depth training and regular support/coaching will be provided to help you succeed


Qualifications:

  • 6+ months of customer service experience
  • 6+ months of call center experience
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience