Front Desk Monitor
2 weeks ago
** Front Desk Monitor**
**Job Category****:** Community Management **Requisition Number****:** MONIT02779 Showing 1 location **Job Details**
**Description**
Del Webb at Riverlights in Wilmington, NC is a developing 55+ active adult community that will consist of 547 single-family homes upon completion. The community includes a 15,000 square foot amenity center with a multi-purpose room, resort-style pool, event lawn, state-of-the-art fitness center, tennis, bocce and pickleball courts, social clubs, volunteer organizations, and much more.
*The schedule for this part time position will be Mondays and Fridays from 3:30pm-9:00pm as well as filling in for other employees as needed.*
**Position Summary:**
Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, cleaning/sanitizing work area and facilities as needed, and utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.
**Position Responsibilities:**
* Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
* Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
* Filters inbound calls to determine appropriate direction.
* Greets all visitors/homeowners and determines their immediate needs.
* Monitors pickups/deliveries.
* Assist with event set up and break down as needed.
* Cleaning/sanitizing work area and facilities as needed.
* Performs other related duties as directed.
**Knowledge, Skills & Abilities:**
* Excellent customer service and communication skills.
* Ability to offer support to administrative support staff with ever-changing needs.
* Ability to elicit information from callers and visitors in a professional and efficient manner.
* Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
* Exceptional organization and tracking skills.
* Ability to function efficiently in a high volume, fast-paced environment.
* Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
* Ability to interact and work positively and effectively with staff at all levels.
* Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
* Ability to work collaboratively and cooperatively within the department as well as with other departments.
**Physical Demands & Work Environment:**
* Sitting at work station utilizing a computer in an office setting.
* Walking throughout property/facilities as needed.
* Setting up, taking down and stacking tables and chairs.
**Qualifications**
**Skills**
**Behaviors**
**Preferred**
**Loyal****:** Shows firm and constant support to a cause
**Team Player****:** Works well as a member of a group
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity
**Enthusiastic****:** Shows intense and eager enjoyment and interest
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**:**
**Motivations**
**Preferred**
**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**Goal Completion****:** Inspired to perform well by the completion of tasks
**Self-Starter****:** Inspired to perform without outside help
**:**
**Education**
**Required**
High School or better.
**Experience**
**Required**
**2 years:** High school diploma or GED and two (2) or more years of paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.
**Licenses & Certifications**
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