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Customer Service Representative

1 month ago


Valhalla, United States ConsultNet Technology Services and Solutions Full time

The Customer Care Coordinator will engage with our most valuable assetour customersby being a key member of our inbound phone support team. This role involves efficiently fielding incoming calls, providing top-notch service, handling inquiries, and resolving issues to enhance customer retention through product adoption and first-call resolution. Key responsibilities include fielding customer issues professionally and ensuring satisfaction on the first contact, accurately documenting interactions in Salesforce, and partnering with leadership and internal departments to advocate for customers. The coordinator must also possess in-depth product knowledge to offer proper support and training to users. Required skills include managing 35 calls a day with an average talk time of seven minutes or less, becoming a product expert, resolving issues on first contact, effectively managing tickets with detailed notes, and maintaining professionalism and thoroughness on all calls.