Sr Patient Service Rep
1 month ago
Responsibilities:
- Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
- Registers new patients and assists them in completion of necessary forms.
- Verifies and updates current patient information (demographic, financial, clinical) in the EMR system
- Scans completed forms, identification, and insurance cards into patient documents folder.
- Schedules future appointments based on procedure type, time requirements, and provider schedules.
- Receives, screens, and routes calls to the appropriate destination if necessary. Utilize triage system for all patient related calls, in accordance with triage procedures.
- Performs the functions of a Surgical Scheduler as needed and requested by management.
- Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
- Accepts payments, issues receipts, and reconciles cash drawer daily.
- Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays in patient care
- Provides translation for non-English speaking patients, their families, and staff if bilingual.
- Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
- Accept deliveries of medical/office supplies and mail.
- Perform general office duties, such as document preparation, scanning, mailing, and filing.
- Manage, train, and educate patient service representatives to continually improve performance and skill level.
- Maintains a professional appearance and a clean, safe environment.
- Respects patients by recognizing their rights; maintaining confidentiality.
- Utilizes technology, including specialized software as applicable, to maximize productivity.
- Develops and maintains electronic files as necessary.
- Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
- Other duties as assigned.
Qualifications/Requirements:
Experience: Minimum of two (2) years of customer service and/or medical office experience required.
Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred.
Licenses / Certifications:
Other: Bilingual (English/Spanish) candidates preferred, but not required.
Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).
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