Customer Service Associate

4 months ago


Valhalla, United States WMC Health Network Full time

The Customer Service Associate is responsible for managing the day-to-day processes of the call center. This position documents and resolves patient concerns and inquiries for the hospital and associated physician bills. In addition, this position will work closely with the Directors of Patient Relations on the resolution of complex patient complaints involving quality of care issues.

Responsibilities:
•Follows up and resolves outstanding issues related to insurance questions/payments when requested.
•Coordinates with other departments when necessary in order to expedite the resolution of the patient's issues in a timely manner.
•Notifies management of any escalating issues and potential trends in types of calls or customer complaints.
•Ensures all customer inquiries/complaints related to patient accounts are resolved in a timely manner.
•Arranges for Financial Assistance-Charity Care according to Federal and NYS regulations as necessary.
•Operates multiple patient information systems to resolve potentially complex accounts.
•Manages estate checks and deceased patient account resolution.
•Addresses inquiries from multiple sources including attorneys, insurance companies, patients and BSHSI Centers of Excellence.
•Retrieves and interprets payment documents from insurance companies and other sources.
•Ensures the appropriate revenue cycle flow is followed in order to optimize customer service and reduce patient liabilities.
•Ensures patients are aware of all financial assistance programs and coordinates with the appropriate vendor to make sure the patient receives the maximum level of assistance.
•Coordinates with the Billing Center of Excellence for situations that may require re-billing, additional reviews or edits to a claim.
•Offers patients monthly payment solutions when needed and facilitates the setup of Charity's self-pay vendor.
•Follows all HIPAA (Health Insurance Portability and Accountability Act) rules and regulations.
•Performs other duties as assigned.

Qualifications/Requirements:

Experience: 3 to 5 years of experience in a hospital customer service, call center, billing or follow-up preferred.

Education: High school diploma or equivalent preferred or meets experience requirements listed.

Licenses / Certifications: N/A

Other: N/A

Special Requirements: N/A



  • Valhalla, United States Julie Bouchet-Horwitz Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at The New York Milk Bank in Valhalla, NY.Key Responsibilities:Provide exceptional customer service to hospitals and families via phone and emailPack and ship orders of donor milk with accuracy and efficiencyMaintain accurate records and assist...


  • Valhalla, New York, United States WMC Health Full time

    Job Summary: As a Senior Patient Service Representative at WMC Advanced Physician Services PC, you will play a vital role in ensuring a positive patient experience. Your primary responsibility will be to greet patients, verify appointment information, and notify nursing staff in accordance with policies and procedures. Responsibilities:Verify and update...


  • Valhalla, United States Westchester Medical Center Full time

    Job Summary: A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. Responsibilities: ...


  • Valhalla, United States WMC Health Full time

    Job Details:Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management....


  • Valhalla, United States Westchester Medical Center Full time

    Job Summary: A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. Responsibilities: ...


  • Valhalla, United States WMC Health Full time

    Job Details: Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management....


  • Valhalla, New York, United States Westchester Medical Center Full time

    Job Summary: As a Patient Service Representative at Westchester Medical Center, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment. Your primary goal will be to ensure that patients receive timely and efficient service, while also maintaining a professional and welcoming atmosphere.Key...


  • Valhalla, United States Philips North America Full time

    Job TitleBiomed IDN Area Service Manager - Valhalla, New York Job Description Biomed IDN Area Service Manager - Valhalla, New York The Biomed IDN Area Service Manager position is responsible for managing a large comprehensive and geographically dispersed IDN and responsible for managing the biomedical resources and service, financial operational and customer...


  • Valhalla, New York, United States Health Alliance Full time

    About the Role:We are seeking a skilled and compassionate Nursing Support Associate to join our team at Health Alliance. As a key member of our healthcare team, you will provide direct observation and support to patients, working under the supervision of a Registered Nurse and Clinical Coordinator.Responsibilities:Provide basic physical patient care,...


  • Valhalla, United States USVTA Full time

    Job Description Valhalla Animal Hospital is a well-established veterinary medicine provider in southern New York. For more than thirty years, our devoted team has provided personal, loving care to earn the highest customer satisfaction rating in the area. We are dedicated to providing a high standard of service for our clients while providing support and...


  • Valhalla, United States USVTA LLC Full time

    Valhalla Animal Hospital is a wellestablished veterinary medicine provider in southern New York. For more than thirty years our devoted team has provided personal loving care to earn the highest customer satisfaction rating in the area. We are dedicated to providing a high standard of service for our clients while providing support and guidance to pet...


  • Valhalla, United States USVTA LLC Full time

    Valhalla Animal Hospital is a wellestablished veterinary medicine provider in southern New York. For more than thirty years our devoted team has provided personal loving care to earn the highest customer satisfaction rating in the area. We are dedicated to providing a high standard of service for our clients while providing support and guidance to pet...


  • Valhalla, United States The Grove at Valhalla Rehabilitation and Nursing Center Full time

    Job SummaryWe are seeking a dedicated and detail-oriented Dietary Support Associate to join our team at The Grove at Valhalla Rehabilitation and Nursing Center.Key ResponsibilitiesEnsure timely preparation of diet trays by assembling and checking contents to meet residents' dietary needs.Label and date food properly to maintain accuracy and hygiene...


  • Valhalla, United States GTT, LLC Full time

    Job Title: Phlebotomist Patient Services RepresentativeLocation: Valhalla, NYDuration: 3+ months ContractWork Type: OnsitePay Range: $20 - $21/hrShift: 7am to 3pm Monday to Friday, 8am to 12pm every other SaturdayAbout the Role:As a Phlebotomist Patient Services Representative, you'll be the friendly face of our company, interacting with patients during...

  • Driver Helper

    1 week ago


    VALHALLA, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...


  • Valhalla, United States United Parcel Service Full time

    SHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...


  • Valhalla, United States Westchester Medical Center Full time

    Job SummaryAs a Procurement Specialist at Westchester Medical Center, you will be responsible for managing the purchasing process for various products, equipment, and services used by all health departments. This role requires excellent customer service skills, the ability to work in a fast-paced environment, and strong organizational skills.Key...


  • Valhalla, United States Philips Full time

    Job Summary:We are seeking a highly skilled Biomedical Equipment Site Lead to join our team at Philips. As a Biomedical Equipment Site Lead, you will be responsible for supporting our Multi-Vendor Services business by providing exceptional service to our customers in the Valhalla, NY area.Key Responsibilities:Assume a leadership role for an empowered area of...

  • Veterinary Associate

    1 month ago


    Valhalla, New York, United States USVTA LLC Full time

    Valhalla Animal Hospital: A Leader in Veterinary CareAt Valhalla Animal Hospital, we are dedicated to providing exceptional veterinary care to our patients and their families. Our team of experienced veterinarians and support staff are committed to delivering personalized, compassionate care in a state-of-the-art facility.Our hospital is equipped with the...

  • Driver Helper

    1 week ago


    Valhalla, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...