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Operations & Care Innovation Manager / Senior Manager
1 month ago
About Our Client
Our client is an early-stage virtual healthcare company, is committed to fundamentally rethinking and transforming the landscape of physical and mental healthcare for cancer survivors. The team is composed of cancer survivors, physicians, and experts in cutting-edge healthcare delivery. The company believes that care after a cancer diagnosis shouldn’t end when treatment is over, and they provide an innovative, evidence-based approach to deliver patient-centered, whole-person support for survivors throughout the cancer journey.
The vision of the company is a world where living beyond cancer isn’t just “surviving”—it’s thriving.
Our Guiding Principles:
By survivors, for survivors: The company builds the survivor voice and experience into all that they do
Clinical integrity and rigor: They prioritize evidence-based approaches and an integrated team to deliver the highest-quality care
Trauma-informed care: They “meet survivors where they are” and respect their lived experience
Changing the status quo: The company is committed to radically reinventing how cancer survivorship care is designed, delivered, and experienced
Transparency & inclusivity: Building a new frontier of cancer care is both hard and rewarding—everyone has a role to play, and fostering a positive and open team culture is their priority
About the Role:
As the Operations & Care Innovation Manager / Senior Manager , you will play an integral role in the delivery of exceptional care and patient experiences by establishing and managing highly efficient operations throughout the organization. You will be responsible for building, deploying, and iterating upon the clinical operations that underpin the company's virtual care model, with an initial focus on their anchor partnership with an innovative and high-profile oncology group.
In this role, you will report to the Director of Operations, and collaborate closely with the operations, clinical, and product teams. The company is seeking a dynamic individual excited to build 0-1 in healthcare and shape the future landscape of survivorship care. The ideal candidate will bring a mix of passion, strategic thinking, and demonstrated track record of launching impactful healthcare initiatives at scale.
What You’ll Do:
Build Clinical Operations: Strategize and implement the necessary infrastructure, including people, processes, and technology / product, required to deliver the care model
Develop Clinical Programs: Collaborate closely with the CMO and clinical team to conceptualize and implement innovative clinical initiatives that deliver on superior outcomes and better patient experience
Drive Process Improvement: Analyze data and metrics to identify trends, issues, and opportunities for improvement, and work with the team to implement initiatives that enhance operational efficiency
Engage with External Partners: Cultivate robust partnerships with external stakeholders, fostering strong working relationships and facilitating collaboration needed to launch and expand key programs
Support Day-to-Day Management: Support the Director of Operations in overseeing the day-to-day virtual clinic operations, strategic planning, and resource allocation for the function, offering valuable insights and recommendations to drive organizational objectives forward
How You’ll Thrive:
Within the first 90 days, you will onboard with the Operations team, immersing yourself in the ethos and approach to survivorship. Your focus will be on gearing up for the partnership launch, where you’ll actively contribute to building the tools, processes, and training required for a successful rollout.
Within the first year, you’ll play a leadership role within the Operations team, driving both the improvement and expansion of existing programs and operations. You will also help with new market launches and play a pivotal role in shaping the growth trajectory.
Long-term growth opportunity: You will have the chance to rapidly ascend within the startup environment, playing a key role in shaping and delivering clinical programs for cancer survivors. As a leader within the organization, you'll contribute significantly to the mission, guiding the evolution of the initiatives and leaving a lasting impact on the lives of those served.
What You Will Need:
3+ years of experience at high-growth healthcare startups
Previous experience in management consulting, healthcare operations, product management, or investment banking preferred
Comfort navigating ambiguity and proactive in seeking information and resources to drive progress amidst change
Strong data-driven decision making and analytical skills and proficiency with tools such as Excel / Google Sheet (SQL preferred)
Ownership mindset, with proven experience in managing against OKRs
Excellent communication, empathy, and active listening skills
Ability to independently drive work forward while collaborating effectively with diverse stakeholders
Compensation & Benefits:
Competitive salary and equity in the company
Comprehensive medical, vision, and dental insurance
401k
4 weeks of paid PTO
Annual WFH stipend
Annual wellness stipend
Team bonding & culture stipend
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