Customer Service Quotation Specialist

1 month ago


Cary, United States Bühler Inc Full time
Summary

Are you passionate about delivering exceptional customer service and have a knack for coordinating essential services? We are seeking a Quotation & Service Coordinator Specialist who excels in gathering detailed information to address customers' requests for spare parts and service maintenance quotations. In this role, you will play a vital part in ensuring customer satisfaction by meticulously preparing quotations and efficiently coordinating with both customers and Field Service Engineers to schedule and process maintenance services. If you are detail-oriented and thrive in a collaborative environment, we would love to hear from you

Job Responsibilities

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Identification of spare parts
  • Create complete client quotations & support order processing for spare parts and service maintenance products
  • Processing of return of materials and quality control procedures for spare parts
  • Processing of technical & commercial inquiries including feedback and escalation as needed
  • Work with bill of materials & parts list and technical drawings of products
  • Co-operation with second level support in the quotation process
  • Advise clients regarding the function and use of spare parts
  • Scheduling and tracking costs of service maintenance orders for invoicing and reporting
  • Providing field service engineers with necessary work assignment information like schedules, product, contact information
  • Process timesheets
  • Handles incoming calls from customers and colleagues
  • Maintains department schedule
Qualifications
  • High School Diploma required
  • Technical education is a plus
  • Minimum of 3 years of experience within customer service, manufacturing, installation or service, sales
  • Sound PC and software knowledge (MS Word, Excel, PowerPoint, MS Office), SAP (SD Module, Stock, Purchasing
  • Works collaboratively within a group in order to achieve a common goal
  • Utilizes effective approaches for choosing a course of action for developing appropriate solutions
  • Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing internally and externally
  • Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines oral and written communication
  • Presents information, analysis, and ideas in writing in a clear and concise manner; speaks clearly so that others can hear and understand what is being said
  • Assures the effectiveness of the company by assessing employee training and development needs in areas relative to the accomplishment of the position's assigned duties
  • High developed sense of integrity and commitment to customer satisfaction
  • Fluency in English mandatory with bilingual skills desirable


Questions? We're happy to help

Jack Drucker, Regional Recruiter

jack.drucker@buhlergroup.com

Benefits

International and successful company with sustainable prospects for the future
Wide technical & modern environment with interesting challenges
Professional environment with an open communication culture Exciting development and training opportunities
Great and dynamic work environment
Health Insurance with Health Savings Account
Dental
Vision and Life Insurance
Short Term and Long Term Disability
401(k) with 6% company contribution
15 days vacation
Sick Time
Maternity and Paternity Leave

  • Cary, North Carolina, United States Tata Consultancy Services Full time

    Job DescriptionAs a Senior Quote Application Specialist at Tata Consultancy Services, you will play a key role in designing and building high-quality quotation solutions for our clients. You will work closely with cross-functional teams to ensure that our solutions meet the highest standards of quality and performance.


  • Cary, United States Railinc Full time

    Reports to: Manager, Customer Success Location: Cary NC. This role will follow hybrid work schedule - Should be in the office every Tuesday, Wednesday and Thursday andas required by the manager. Company Overview: Railinc creates cutting-edge technology solutions for one of North America's most important industries. From developing technology that supports...


  • Cary, United States Railinc Full time

    Reports to: Manager, Customer SuccessLocation: Cary NC. This role will follow hybrid work schedule - Should be in the office every Tuesday, Wednesday and Thursday and as required by the manager.Company Overview:Railinc creates cutting-edge technology solutions for one of North America's most important industries. From developing technology that supports...


  • Cary, United States Railinc Full time

    Reports to: Manager, Customer SuccessLocation: Cary NC. This role will follow hybrid work schedule - Should be in the office every Tuesday, Wednesday and Thursday and as required by the manager.Company Overview:Railinc creates cutting-edge technology solutions for one of North America's most important industries. From developing technology that supports...


  • Cary, United States Railinc Full time

    Reports to: Manager, Customer SuccessLocation: Cary NC. This role will follow hybrid work schedule - Should be in the office every Tuesday, Wednesday and Thursday and as required by the manager.Company Overview:Railinc creates cutting-edge technology solutions for one of North America's most important industries. From developing technology that supports...


  • Cary, United States CornerStone Staffing Full time

    CornerStone Staffing is hiring for 35 Healthcare Customer Support reps in Cary, NC. Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc. Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications. Don't miss out on this...


  • Cary, United States SBM Developement - Streamline Full time

    Job Summary: We are seeking a detail oriented Customer Order Specialist at SBM Life Science that will play a key role in servicing the customers we partner with and is a key communicator between the SBM Life Science sales, distribution, and accounting teams and the Customer. The role is responsible for end-to-end management of customer orders from processing...


  • Cary, United States SBM Developement - Streamline Full time

    Job Summary: We are seeking a detail oriented Customer Order Specialist at SBM Life Science that will play a key role in servicing the customers we partner with and is a key communicator between the SBM Life Science sales, distribution, and accounting teams and the Customer. The role is responsible for end-to-end management of customer orders from processing...


  • Cary, North Carolina, United States Jimmy John Full time

    Overview">As a Food Service Delivery Specialist at Jimmy John's, you play a vital role in delivering exceptional customer experiences. Our team is dedicated to getting sandwiches to customers quickly and efficiently.">Salary & Benefits">We offer competitive compensation for our delivery specialists, ranging from $7.25 to $11 per hour, averaging $20-25 an...


  • Cary, North Carolina, United States Zaxby's Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team at Zaxby's. In this role, you will be the first point of contact for our guests, taking orders, handling payments, and ensuring that every guest leaves with a positive experience.


  • Cary, North Carolina, United States MacGregor Downs Country Club Full time

    Role OverviewWe are seeking a skilled Event Service Specialist to join our team at MacGregor Downs Country Club. As a key member of our service staff, you will be responsible for delivering exceptional service to our members and guests.About the RoleThe Event Service Specialist will be the primary point of contact for banquet events, ensuring that all...


  • Cary, North Carolina, United States Alphin Insurance - Allstate Full time

    Company Overview:The Alphin Insurance - Allstate Agency is a reputable insurance agency with deep roots in the local community. We strive to provide our clients with world-class service and are committed to building strong relationships with them.Salary & Benefits:Our Total Compensation Package includes an Annual Base Salary of $35,000 - $50,000, plus...


  • Cary, North Carolina, United States Burlington Stores Full time

    About the JobThe Security and Customer Experience Specialist plays a critical role in ensuring the safety and satisfaction of our customers. You will be the face of our store, greeting customers, answering questions, and resolving issues promptly. Your expertise in shortage reduction programs and ability to work collaboratively with colleagues will make you...


  • Cary, North Carolina, United States ABB Full time

    Spearhead your career growth as an Electrical Service Training Specialist at ABB, where you will lead the development and implementation of technical training programs that elevate employee performance and customer satisfaction.This senior-level role demands expertise in electrical engineering, technical training, and leadership, along with excellent...


  • Cary, North Carolina, United States Adecco US, Inc. Full time

    Adecco US, Inc. is seeking a skilled Hybrid Customer Support Specialist to join our team in Cary, North Carolina. As a member of our dynamic team, you will play a critical role in delivering exceptional customer service to our clients.The ideal candidate will have a strong background in customer service, with experience working in a fast-paced call center...


  • Cary, North Carolina, United States Alphin Insurance - Allstate Full time

    Job OverviewThe John Alphin Allstate Agency is seeking a licensed professional to build strong relationships with our clients and help them protect their assets. As a Customer Relationship Insurance Specialist, you will be the primary point of contact for our clients, providing exceptional service and ensuring their needs are met.This role requires a strong...


  • Cary, North Carolina, United States Harris Teeter Full time

    About UsHarris Teeter is a leading grocery store chain known for its excellent customer service and wide selection of products.Job SummaryWe are seeking a highly motivated Part Time Floral Clerk to join our team. As a Part Time Floral Clerk, you will be responsible for providing exceptional customer service, processing and stocking products, and maintaining...


  • Cary, North Carolina, United States Alphin Insurance - Allstate Full time

    Job OverviewWe are seeking a Licensed P&C Customer Service Expert to join our team at Alphin Insurance - Allstate. As a key member of our team, you will play a vital role in providing exceptional customer service and helping our clients protect their assets.About the RoleThis is an excellent opportunity for a motivated and customer-focused individual to grow...


  • Cary, North Carolina, United States Food Lion Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Front End Service Specialist to join our team at Food Lion. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment. This is an excellent opportunity for...


  • Cary, North Carolina, United States Loparex LLC Full time

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our team at Loparex LLC. This role will focus on order management, providing exceptional customer service and ensuring satisfaction through processing orders, inquiries, and billing coordination with manufacturing plants, technology services, and other departments.Primary...