Customer Service Quotation Specialist

1 week ago


Cary, United States Bühler Inc Full time
Summary

Are you passionate about delivering exceptional customer service and have a knack for coordinating essential services? We are seeking a Quotation & Service Coordinator Specialist who excels in gathering detailed information to address customers' requests for spare parts and service maintenance quotations. In this role, you will play a vital part in ensuring customer satisfaction by meticulously preparing quotations and efficiently coordinating with both customers and Field Service Engineers to schedule and process maintenance services. If you are detail-oriented and thrive in a collaborative environment, we would love to hear from you

Job Responsibilities

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Identification of spare parts
  • Create complete client quotations & support order processing for spare parts and service maintenance products
  • Processing of return of materials and quality control procedures for spare parts
  • Processing of technical & commercial inquiries including feedback and escalation as needed
  • Work with bill of materials & parts list and technical drawings of products
  • Co-operation with second level support in the quotation process
  • Advise clients regarding the function and use of spare parts
  • Scheduling and tracking costs of service maintenance orders for invoicing and reporting
  • Providing field service engineers with necessary work assignment information like schedules, product, contact information
  • Process timesheets
  • Handles incoming calls from customers and colleagues
  • Maintains department schedule
Qualifications
  • High School Diploma required
  • Technical education is a plus
  • Minimum of 3 years of experience within customer service, manufacturing, installation or service, sales
  • Sound PC and software knowledge (MS Word, Excel, PowerPoint, MS Office), SAP (SD Module, Stock, Purchasing
  • Works collaboratively within a group in order to achieve a common goal
  • Utilizes effective approaches for choosing a course of action for developing appropriate solutions
  • Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing internally and externally
  • Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines oral and written communication
  • Presents information, analysis, and ideas in writing in a clear and concise manner; speaks clearly so that others can hear and understand what is being said
  • Assures the effectiveness of the company by assessing employee training and development needs in areas relative to the accomplishment of the position's assigned duties
  • High developed sense of integrity and commitment to customer satisfaction
  • Fluency in English mandatory with bilingual skills desirable


Questions? We're happy to help

Jack Drucker, Regional Recruiter

jack.drucker@buhlergroup.com

Benefits

International and successful company with sustainable prospects for the future
Wide technical & modern environment with interesting challenges
Professional environment with an open communication culture Exciting development and training opportunities
Great and dynamic work environment
Health Insurance with Health Savings Account
Dental
Vision and Life Insurance
Short Term and Long Term Disability
401(k) with 6% company contribution
15 days vacation
Sick Time
Maternity and Paternity Leave

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