Customer Order Specialist

3 weeks ago

Cary, United States SBM Developement - Streamline Full time
Job Summary:

We are seeking a detail oriented Customer Order Specialist at SBM Life Science that will play a key role in servicing the customers we partner with and is a key communicator between the SBM Life Science sales, distribution, and accounting teams and the Customer. The role is responsible for end-to-end management of customer orders from processing customer orders and solving issues related to the order process, to post-sales support of credits, deductions, payments and disputes.

Essential Functions and Responsibilities:
  • Process Customers orders and address order issues with both internal and external teams.
  • Maintain and monitor the orders to cash process to ensure a seamless transaction.
  • Process returns and debit and credit purchases [HS1] in a timely and accurate manner.
  • Work closely with the Planning and Distribution teams to allocate Inventory or proper customer order fulfillment.
  • Serve as the main point of contact for all Order statuses, Customer requests, product returns and disputes.
  • Monitor backorders on a continuous basis and provide updates to customers on backorder status as changes occur.
  • Build relationships with the customer and support the sales team in servicing the customer.
  • Track open returns to completion while following up on any return order not closed within the approved timeframe.
  • Validate programs and pricing exceptions to ensure proper processing and documentation.
  • Maintain a strong, cooperative, reliable, and professional working relationship with both external and internal customers.
  • Collaborate and assist with other Customer Service Specialists on the team.

Minimum Qualifications:
  • Associates degree in business or relevant field OR 5+ years of experience processing customer orders in the CPG industry.
  • 2 years of experience working in a customer order processing role
  • Experience in order management in an ERP system
  • Experience handling data driven order management.
  • Experience understanding and translating programs into order processing details.
  • Experience with Microsoft Excel doing pivot tables, VLOOKUP, formulas, etc.

Required Skills:
  • Excellent verbal and written communication skills
  • Strong organization skills, multi-tasking, and time management
  • Ability to solve problems quickly as they arise
  • Skilled at maintaining strong working relationships with external support functions and customers.
  • Advanced skillset with Microsoft Office applications such as Excel, PowerPoint, and Outlook

Travel Requirements:
  • There will be about 5% or less of estimated travel locally to the Customer Distribution Center during business hours and/or national travel with potential overnights expected.

About the Company:

SBM Life Science is dedicated to reconnecting people with nature through our products and solutions. The US Headquarters is in Cary, NC, which is home to both the Bioadvanced and Natria product lines that are designed to beautify gardens while minimizing harm to the environment. We foster a collaborative culture that emphasizes continuous improvement and growth. Our product solutions are renowned for their effectiveness and quality, accompanying the consumer throughout the season to care for, cultivate, maintain, and beautify their garden and protect their living space. As a company dedicated to innovative solutions that harmonize nature with science, we are committed to making a positive impact.

Compensation & Benefits:

We offer a competitive salary and comprehensive benefits package including Health, Vision, and Dental Insurance with a top provider, Health Savings and Flexible Spending Accounts, Employee Assistance Program, 401K + Match, Paid Time Off + Personal days off, and 14+ Paid Holidays.

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