Customer Support Specialist

7 days ago


Cary, North Carolina, United States Loparex LLC Full time
Job Overview

We are seeking a skilled Customer Support Specialist to join our team at Loparex LLC. This role will focus on order management, providing exceptional customer service and ensuring satisfaction through processing orders, inquiries, and billing coordination with manufacturing plants, technology services, and other departments.

Primary Responsibilities:
  • Answer incoming calls, process orders, and maintain customer accounts.
  • Liaise with the customer base, sales force, manufacturing, R&D, marketing, and other departments.
  • Investigate complaints to resolve customer issues and assist in preparing credit memos for price adjustments, order entry errors, and administrative mistakes.
  • Work cohesively with Demand Planning, customers, and outside warehouses on inventoried items.
  • Maintain systems accurately and work with the Global Price Team and sales on price masters.
  • Collaborate with supply chain buyer/planners to coordinate changes needed on customer orders.
  • Assist with team coverage when other staff members are out of office.
Requirements:
  • Bachelor's degree or equivalent experience.
  • 3-5 years of customer service and account support/management experience in the manufacturing or paper industry.
  • Experience with Salesforce and/or SAP is a plus.
  • Excellent written and oral communication skills and the ability to build collaborative relationships.
  • Proven analytical problem-solving, math skills, manufacturing systems, and communications skills to quickly resolve time-sensitive customer issues.
Benefits:
  • Medical, Dental, and Vision Insurance.
  • Telehealth.
  • Health savings account with a generous annual employer contribution.
  • Fitness reimbursement program.
  • Development and career growth opportunities.
  • Competitive 401(k) matching program.
We Offer:

An equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by applicable law.



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