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Hotel Front Desk Supervisor

4 months ago

Chico, United States DoubleTree by Hilton Chico Full time
Description

We're in search of a Hotel Front Desk Manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you're looking for a leadership opportunity on an already fantastic team, apply now

Responsibilities

•Lead operations at the front desk and make sure guests have an exceptional stay
•Generate occupancy reports and compile financial information for the general manager
•Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies
•Hold responsibility for the front desk budget and order any necessary office supplies
•Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

Qualifications

•High school diploma or equivalent certification required (GED)
•Showcase exceptional multitasking, communication, and management skills
•2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
•Prior hospitality experience of 1 year is required for this position
•Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired