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Service Writer

2 months ago

Harrisburg, United States Yard Truck Specialists, Inc. Full time
Yard Truck Specialists is seeking a Service Writerfor immediate hire tojoin our Harrisburg, PA team. This position requires a person that can multi-task, be well organized, and be able to effectively communicate with our vendors, customers, and management team.

Service Writer - A strong customer service skills and a broad knowledge of vehicle service requirements, builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction a must. Assist customers, technicians and other internal employees with general quoting on service work. Knowledge of standards set by factory to determine and process claims.

RESPONSIBILITIES
  • Write up quotes and pre-approved tickets for service department
  • Track progress of quotes sent out
  • Verify, add, and remove parts on tickets
  • Add notation to tickets for work done
  • Open and close tickets
  • Educate customers about the services recommended
  • Submit invoices for POs to customers
  • Assist with promptly answering phone calls within three rings
  • Interact with customers and service technicians daily
  • Review customer accounts and report changes to internal staff
  • Contact customers with any changes regarding promised time and time requirements in detail, and get proper authorization before any additional repairs are performed
  • Works closely with the Service Manager, Shop Foreman, and the Parts Department
  • Evaluate and determine if work being done or requested is warrantable
  • Order parts for service department from Cummins
  • Schedule Cummins work when necessary
REQUIREMENTS
  • Previous service writing experience required
  • Proven experience in sales, customer relations, and dealership experience required
  • Excellent customer service skills
  • Problem-solving and listening skills
  • Ability to resolve conflicts in a calm manner
  • Solid computer skills and industry-specific software
  • Truck parts and service background preferred
  • Basic accounting skills
  • Warranty knowledge and factory communication helpful
BENEFITS
  • Competitive salary commensurate with experience
  • 401(k) with company match
  • Health insurance (majority paid by company)
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Flexible schedule
  • Referral program
  • Weekly pay schedule
  • Travel expenses
Yard Truck Specialists is a proud member of the H&K Equipment Group, a fast-growing network of five operating companies that employs hundreds of experts at businesses throughout the mid-Atlantic and Northeast. Our companies' primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment such as yard trucks, lift trucks, railcar movers, and much more. From the nation's busiest ports, to its largest mills, to its biggest infrastructure projects, you'll find our equipment wherever you find materials on the move. Learn more about the power of our teams at yardtruck.com.

We are an equal opportunity employer.